Alteryx server upgrade and backup

[gantanvesh]

Hello All,

I need some help in Alteryx server upgrade, as we currently have version 2022.3 and need to upgrade to 2024.1 to leverage the existing workflows that are created in newer version, I also need to help in taking backup before upgrading. Any help will be greatly appreciated.

Thanks

[fmvizcaino]

Hi @gantanvesh ,

Here you can find all the information needed for the upgrade.

https://help.alteryx.com/current/en/server/install/install-or-upgrade-server.html

https://help.alteryx.com/current/en/server/best-practices/server-upgrade-best-practices.html##

It is not an easy process if you haven`t done this before. 

Take a look at previous community posts as well, I know I have answered a lot of questions about server upgrades in general and also issues.

Best,

Fernando Vizcaino

[gantanvesh]

I have performed upgrading the Alteryx server version to 2024.1 by taking MongoDB backup and restore the backup once server is installed, but then I see Alteryx service has stopped when am trying to start manually it says below message.

Below is the service log:

AlteryxService_SvcReportEvent: App <AlteryxService> message <Gallery Service failed to start in a timely fashion, exiting.>"

2024-10-04 16:39:56.656000,ERROR,6516,AlteryxService,,,,,,,,,"AlteryxService_LogStartupError: There was an error starting the Alteryx Service <Gallery Service failed to start in a timely fashion, exiting.>"

[gawa]

Upgrading from 2022.3 to newer version involves Mongo DB migration because the schema of Mongo DB is changed.

If you proceed upgrading as per manual, you should be asked to perform 'Mongo DB migration' in the process of upgrading.

Basically you don't need to restore Mongo DB w/ backup unless upgrading is failed.