Alteryx Server Unreachable and Requires Restart

[dprice]

Every couple of days it seems our Alteryx Server becomes unreachable and I have to restart it through the services window.

We're running 2020.2 and when the issue occurs our private gallery is unreachable both from the web and from designer. 

See below for what seems to be a pretty common theme among my logs. There doesn't appear to be a common date/time pattern as to when they are occurring. Has anyone had a similar experience they have resolved? 

Thank you! -Dan

2020-09-20 19:42:36.290000,NOTICE,8704,AlteryxService,RenderQueue,,,,,,,,"ServicePluginMapTile::AdjustThreads: Growing thread pool count to <0>"
2020-09-20 19:42:37.877000,WARN,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryDaemon_Ping_Failed: Response code <400>"
2020-09-20 19:42:37.878000,WARN,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryManager_DoWork_PingFailed: Ping failed, fail count now <1>."
2020-09-20 19:42:37.878000,ERROR,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryManager_DoWork_PingFailed_Exiting: Gallery timed out, stopping Daemon and requesting restart."
2020-09-20 19:42:37.878000,NOTICE,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryDaemon_Stop: Requesting nicely for Gallery shutdown, trial <1>"
2020-09-20 19:42:37.878000,NOTICE,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryDaemon_Shutdown: Requesting shutdown."
2020-09-20 19:42:37.901000,NOTICE,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryDaemon_Shutdown_Requested: Shutdown requested, server says <200>"
2020-09-20 19:42:37.901000,NOTICE,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryDaemon_Stop_Successful: Succeeded in Gallery shutdown."
2020-09-20 19:42:37.901000,NOTICE,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryDaemon_Stop_Terminating: Terminating Gallery process."
2020-09-20 19:42:39.020000,NOTICE,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryDaemon_TerminateGalleryProcess: WaitForProcess exit status <1> code <4294967295>"
2020-09-20 19:42:39.020000,ERROR,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryDaemon_TerminateGalleryProcess_Error: Failed to terminate Gallery process, exit error <5>"
2020-09-20 19:42:41.098000,ERROR,9236,AlteryxService,GalleryManager,,,,,,,,"GalleryDaemon_Restart: Requested restart."

[DavidSta]

Hi @dprice,

as there is no answer since last week I'd recommend to open a case in the Customer Support Portal.

Best regards,

David

[Paul_Holden]

Was support able to resolve this issue? We are seeing similar failures - twice in the last week.

[JonathanAllenby]

Hey @Paul_Holden & @dprice - also checking in here to see if you managed to pin this down?

[Paul_Holden]

@JonathanAllenby 

Sorry no. We upgraded to 2020.4 and the Gallery has been generally much more stable. As a result I've not had any reason to re-visit my logs for the last few months.

[JonathanAllenby]

Thanks for taking the time to reply!

Thought it was a long shot.