2022.3.1 server installation issue

Question

Hi All,

I tried to update the Alteryx server version from 2021.3.3 to 2022.3.1 After downloading and starting to install, it asked me to uninstall the old version 2021.3.3, but it's been 7 hours, and still no progress with the uninstallation part.

Has anyone faced this issue and if so what caused it to take so long.?

Regards,

Ariharan R

dylanwijman · Answer

We encountered the same issue when upgrading from 2022.1 to 2023.2. I found a designer process was still active in the task manager. After killing the process the installer did start

bfarwell-incite · Answer

I just encountered the same issue when trying to install designer.
Did you find a solution to this problem?

TheOC · Answer

hey @Ariharan 
I have not seen this specific issue before - usually the uninstall process is pretty quick.

My suggestion would be to investigate this route:
https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d

But with it being presumably a production Server Environment, I would recommend navigating the Alteryx Support route:
https://community.alteryx.com/t5/Support/bd-p/SupportPage

Let me know if i can help any further,
Owen