Complete Uninstall of Alteryx Designer

[MichaelF]

Complete Uninstall of Alteryx Designer

Steps for when Alteryx Designer needs to be completely removed from a machine.

Prerequisites

• Alteryx Designer (with or without Predictive)

Procedure

1 . ALWAYS attempt to uninstall via the Control Panel first (Control Panel -> Uninstall a program). It will be listed as Alteryx x64. (Predictive Install will be listed as “Alteryx Predictive Tools with R-”)
 

Note: You can back-up the files with your connections to external data sources. However, it is recommended to not restore them unless you verify that Designer is working first. Here are the locations of these files. Note the files will only exist if there are connections with the matching type configured.

C:\Users\user_name\AppData\Roaming\Alteryx\Engine\
There may be up to three files in this folder: GalleryAlias.xml, UserAlias.xml, and UserConnections.xml. 

C:\ProgramData\Alteryx\Engine
There may be up two files in this folder: SystemAlias.xml and SystemConnections.xml

To back up your user settings file. This file contains any customized setting configured in the Options, User Settings, Edit User Settings tabs.
The file is located here. C:\user_name\user_name\AppData\Roaming\Alteryx\Engine\current_version
The filename is: UserSettings.xml

2. Remove all folders in the following directories. Use Windows Explorer and copy each path below into the search bar. The full path on your workstation will appear. Right-click each Alteryx folder and delete.
 

%PROGRAMFILES%\Alteryx
%PROGRAMDATA%\Alteryx
%PROGRAMDATA%\SRC
%LOCALAPPDATA%\Alteryx
%APPDATA%\SRC
%APPDATA%\Alteryx
 

3. Open Regedit from the Start Menu and remove the following keys, if they exist:

For Alteryx Product Name:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Alteryx
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\SRC
HKEY_CURRENT_USER\Software\Alteryx
HKEY_CURRENT_USER\Software\SRC
HKEY_CLASSES_ROOT\Installer\Products\0EDA5878EDA066E4BB6504B20F8D1F72
HKEY_CLASSES_ROOT\Installer\Products\106B25CDBF4FEE641961EC7471AAE132

For Predictive Install:
HKEY_CLASSES_ROOT\Installer\Products\0EDA5878EDA066E4BB6504B20F8D1F72

After reinstalling, reactivation of your Designer licenses is needed afterward in the Options > Manage Licenses window. 

[CristianoJ]

Also make sure to remove these other folders if they are present:

C:\Users\<USERNAME>\AppData\Roaming\Alteryx

C:\Users\<USERNAME>\AppData\Local\Alteryx

For additional reference also review this other document:

https://community.alteryx.com/t5/Alteryx-Designer-Discussions/Full-Uninstall-of-Designer/m-p/334646#...

[mlingama]

We uninstalled and removed the folders as directed.  However, we could not find the keys in the registry to remove.  We re-installed, but Alteryx is now not starting up. It looks like it will start, but the startup screen never opens up.  We rebooted the computer after install.

[Mohanaad]

i have similar issue and i am not able to open alteryx 

[DuncanT]

Only one of the two registry entries were there in my case, but this worked for me! Thank you!

[hoanglecong96]

Hi, I can't find both registry key folder, I only found the 2 AppData folder and I still can't uninstall my Alteryx. Can someone from Alteryx Support team assist?

[CristianoJ]

@hoanglecong96, If you have only one of the two registry keys, that's fine.

If you need to create a case with Alteryx Support send an email to support@alteryx.com.  Include a detailed description of your issue, including screenshots of version and error you are getting, and a support engineer will get back to you.

[PaulNo]

Hi @CristianoJ,

I would be careful with removing %LOCALAPPDATA%\Alteryx.Doing so would remove folder Autosave and therefore all the auto recovered files (menu Open Workflow, Open Autorecovered Files).

Thanks,

PaulN

[CristianoJ]

Great @PaulNo , I hope you are doing well.

Since this post is for a "Complete Uninstall" I'd say that would also include Auto Saved files or anything else that would be stored within the Alteryx folders. But good to bring this up.  It is not good practice to save workflows in the Alteryx installation folders, but users should be aware and backup any auto saved files if they are interested in those too.

The autosaved directory would be under C:\Users\<username>\AppData\Local\Alteryx\Autosave

[Babai]

Hi all,

I have done all the above mentioned steps .However when i am trying to reinstall Alteryx latest version 2020.3 its giving issue as 

(The source installation package for the product AlteryxProductName" is out of sync with client package.Try installation again using a valid copy of the installation package "alteryxinstall64.msi")

Please kindly help me else i believe formatting is the only solution

[PaulNo]

Hi @Babai,

This message means that there is a discrepancy between installation file located under %PROGRAMDATA% and the path mentioned under registry key HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\MimarSinan\InstallAware\Ident.Cache\.

Please make sure that all the keys under Ident.Cache (they look like {DC52B601-F4FB-46EE-9116-CE4717AA1E23} for example) have matching folders under C:\ProgramData (aka in the case of previous registry key, there should be a folder named C:\ProgramData\{DC52B601-F4FB-46EE-9116-CE4717AA1E23}. It doesn't matter if they are empty but they need to exist. These folders and registry keys are created and used by InstallAware to support the installation process of Alteryx Designer and Server.

If this still doesn't work, then you will have to use some of the flags for the installation. It should be something like AlteryxInstallxxx /NOCHECK=TRUE.. Unfortunately I can't verify now.

As usual, if you are still stuck, feel free to email support@alteryx.com.

Best,

PaulN

[LisaL]

@hoanglecong96 

Another thing to try "shouldn't" make any difference at all, but sometimes it does:  Use Control Panel > Programs > Programs and Features to uninstall the program

Use Control Panel

rather than Settings > Apps & features.  

Settings doesn't always work as well

[DrEykamp]

R Uninstall failed, but deleting the registry key for Predictive Analysis worked like a charm.

Its a 0 (zero) not an O as the lead character which might make it easier to find....

[kaustubh17]

Explanation is very descriptive. I understand everything. Thanks for the uninstall process

[LisaL]

@DrEykamp 
Yes, the keys are hexadecimal (so only alphabetically extend through "F")
Also, for non-admin the Registry keys are 

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\F51F06E21543C5646B2A263AABA55AA6

HKEY_CURRENT_USER\Software\Microsoft\Installer\Products\681E7E57A9B83B64382A3456D625F411

[davidhe]

I simply ran into an issue with the predictive tools, couldn't uninstall from control panel, couldn't run install .exe. Instructions here on deleting registry keys for predictive tools fixed it, thanks @DrEykamp !