Unable to send email: Error with Message

[swjmj]

I have an app that runs every month, generates some reports, and emails them to concerned parties. It's worked well for the past ~4-5 months, but today I get a strange error message:

ToolId 184: Record#1: Unable to send email: "Error with Message:

.

"

Alteryx (11.5) has had at least one update in the past month and I was thinking it might be complaining that I had an empty Body to the email, but adding a short message there did not fix the error.

Does anyone know what this Unable to send email: Error with Message is trying to tell me?

Thanks

[DanC]

Hi @swjmj,

Thanks for your post and I'm sorry that you are running into this issue. Can you provide the workflow, or a sample workflow which replicates this error and I will perform some testing on my end?

Thank you!

[swjmj]

Here is a stripped-down example of what I'm doing. Its behavior is now even more inconsistent. Sometimes it goes through just fine, sometimes it gives me the error, but sends the email anyway.

[DanC]

Thank you, @swjmj. Can you try unchecking the Autodetect SMTP option in the Email tool and enter your company's SMTP address? We have found that sometimes the Autodetect function can be somewhat unreliable. Please give that a try and let me know how that goes. Thank you!

[swjmj]

Sorry - thought I replied last week - must have hit cancel instead of post.

It might have defaulted back to auto-detect in my example workflow, but in the production workflow, it is unchecked.

The error very well may be on our end with the email protocol, but that error message is so vague.

Thanks

[DanC]

Hi @swjmj,

Thanks for your reply. The process Designer uses to send emails is pretty simple. It uploads the email (text, attachments and all) to the auto detected or specified SMTP server, and the server handles it from there. In just about all cases, any issues with the email tool can be traced back the SMTP server and any email restrictions the company may have set up. Please review the following Community article, which will help you and your IT perform some troubleshooting steps in hopes of resolving the issue:

https://community.alteryx.com/t5/Alteryx-Knowledge-Base/Email-SMTP-Troubleshooting/ta-p/32102

Thank you!