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Email functionality stopped working

Asteroid

Hi All,

 

We use the email tool to auto send emails to various people as an output of a number of workflows. This worked fine up until recently when the email stopped sending. We run the workflow on Alteryx Server, and it runs successfully without error, but the recipient doesn't receive the email.

 

It have investigated and found that the email is being blocked, the reason provided is that there is a "Malformed data tag". Does anyone know what this means, and how we would go about fixing it? IT have also noticed that there are duplicate headers in the HTML code, not sure if this is important.

 

Thanks in advance,

 

Lucy

Alteryx
Alteryx

Hi Lucy,

 

It sounds like it may be due to the internal policy that your IT have put in place.

 

Could you ask them to allow them to be unblocked even if they do have an "Malformed data tag"?

Asteroid

Hi Joe,

 

I have suggested to them that it looks like a change in internal policy rather than anything Alteryx related, but they want clarification on the error before they will do anything further.

 

Thanks

Lucy

Alteryx
Alteryx

No problem, are you able to get a bit more details around the error that has occurred?

 

We need to ascertain if its something that always happens in the tool, or is the configuration of it.

Asteroid

IT have sent me the attached messages from the blocked email. 

 

They also think the email header repetition is important, it repeats From and Sender.

 

Thanks

Lucy

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