Unable to send email due to SMTP error

Hi All,

I have been trying to send an email using the email tool with office365 as the SMTP server but I am getting the error below:

Error: Email (1): Record#1: Unable to send email: "Error with FROM: 530 5.7.57 SMTP; Client was not authenticated to send anonymous mail during MAIL FROM [SG2PR0601CA0006.apcprd06.prod.outlook.com]

I have configured it as follows:
SMTP: smtp.office365.com:587

and the FROM field being my work email supported by office365

Appreciate any help given.

Error Message

Accepted answers

mceleavey

Hi @KMadamba ,

Currently you can't use the email tool with accounts that require authentication, (365 being one of them).

This, I believe is being worked on by Alteryx, but there is a temporary workaround using Python. See the thread below for how to get around this:

https://community.alteryx.com/t5/Alteryx-Designer-Discussions/Sending-Emails-from-SMTP-server-requiring-AUTHENTICATION-with/td-p/350546

gkakarlapudi

Hey everyone,

For those of you following this thread, as of the 2019.3 version of Alteryx Designer we have authentication functionality within the Email Tool. Users can now enter their credentials (username & password), select an encryption method, and connect to the appropriate port number.

If you are interested in connecting to a Gmail or other email service that was not previously supported by Alteryx Designer, please refer to the following knowledge base article to learn more on how to do so.