Teradata Input Data Error

[Paulsene22]

Hello, 

I am receiving the below error on two input data tools I have in my workflow. I have similar tools in the workflow that are not receiving the error. Does anyone have any guidance or suggestions?

ToolId 108: Error SQLDriverConnect: [Teradata][ODBC Teradata Driver] (130) TLS connection failed with SSL_ERROR_SSL error:1408F10B:SSL routines:ssl3_get_record:wrong version number

[BrandonB]

Can you try copying a working Input Data tool configured to pull from Teradata into a new workflow, verify that it works, and then swap out the query?

[Paulsene22]

Hello Brandon, 

When I ran the workflow manually it also runs without any errors, but when it is scheduled on our controller it runs with the errors.

Do you have any other suggestions?

Thanks for you help!

[BrandonB]

Does your organization have a "Run As" user configured? These types of issues tend to happen when the Alteryx Server doesn't have the proper driver(s) installed and/or the Run As user doesn't have the proper rights to access the data sources. 

[pvemula]

Hi,

I am getting the same error, It used to work without any issues.

Can I know how the issue has been resolved.

Thanks,

Pavan 

[caltang]

The error code "1408F10B" indicates a specific SSL error, and "SSL routines:ssl3_get_record:wrong version number" typically means there's a version mismatch or a problem with the SSL handshake during the connection setup.

Since this is a thread from 2022, I think you should try checking the following first:

• Check the ODBC Driver Version
• Check the TLS/SSL Configuration
• Check Teradata Server Configuration

If indeed your version is mismatched, you could find the solution by updating your versioning for it to be compatible. If all else fails, please write a ticket to Alteryx support via Mission Control.

Kindly provide them:

• Your Alteryx Designer version and patch number. You can find it in -> Help -> About in your Designer Desktop.
• Get them a copy of Logs when the error occurs.
  • https://community.alteryx.com/t5/Alteryx-Designer-Desktop-Discussions/Alteryx-Log-for-Designer/td-p/...
  • https://knowledge.alteryx.com/index/s/article/How-To-Obtain-Logs-the-Easy-Way 

Hope this helps @pvemula 

[pvemula]

Hi,

The issue got resolved after drivers update.

Thanks,

Pavan.