Login Denied using Email Tool

[xa_gupta]

Hi community,

I have a workflow to send personalized letters to different email ids using email tool over SMTP service. 

Unfortunately, it is giving an error saying Login Denied.

I have plugged correct email credentials, and SMTP parameters as advised by the IT team.

Please help me with resolution. 

[grazitti_sapna]

@xa_gupta, try contacting your IT team for SMTP connection maybe they are blocking it, or try with None Encryption.

Thanks!

[xa_gupta]

Sapna, thanks for sharing your input.

Upon changing the encryption to None I received the error - "Failed to send to one or more recipients" (emails are valid - I rechecked that too). Please take a look in the attachment.

To add more on second point, I have checked with the IT, and there are no restrictions placed in SMTP connections, and they are working fine.

Please also find the workflow package attached.

[grazitti_sapna]

@xa_gupta , try using SSL/TLS in encryption.

That may work for you?

Thanks!

[grazitti_sapna]

@xa_gupta, I have tried sending an email to my dummy account it actually worked.

I have two emails from different organizations. It worked for one organization and for others it displayed the same error as yours that is Login Denied. Therefore I would suggest you reach out to your IT team and ask if the email can only be used for internal emailing or maybe you can reach out to support@alteryx.com.

If you get any solution from support Alteryx please post it here so that other users can also refer to that post and solve the issue.

Thanks!

[xa_gupta]

Thank you for your input.

SSL/TLS did not work either. I have sent an email to support. I will update once I get a solution.

[kuoshihyang]

Gupta, try setting encryption to None and make sure you don't have spaces between your emails in the To or CC fields and try separating them with , or ;.

name1@email.com;name2@email.com etc...

[smoskowitz]

I think you. Need to confirm a y company policy as it relates to a workstation being allowed to send emails using your SMTP.

[xa_gupta]

@kuoshihyang 

In my workflow there is only 1 email, so no separator or gaps are used.  Also, I have tried it with None encryption that did not work as well. 

@smoskowitz 

Hi I have checked with IT and smtp is working fine and I have access.

[Alteryx_AR]

@xa_gupta - Instead of using smtp.office365.com use IP address.