Email Error - %User% Not Shown!

[digeorgiok]

Hello, 

Whenever a colleague runs a workflow and receives an error, the email shows "User: Alteryx." What do I need to do for the actual user's name or initials to populate when running the workflow on the Alteryx Server? My initials appear when I run the workflow with an error in Designer. Please see the attached screenshot..

[alexnajm]

This makes sense - their Designer is not executing the workflow, the Server machine is! I am not sure there is an easy way to do so

[alexnajm · Accepted solution]

This might provide some sort of workaround? How Workflow Credentials Work on a Gallery

[digeorgiok]

Thank you Alex, doesn't look it will be simply. I don't understand how everyone logins into the Alteryx Gallery with a username and password. They are also listed in the Users tab under Admin. I feel like Alteryx would simply be picking up there Name if they are listed under User to output there name. 

[alexnajm]

They are logging into the gallery with a username/password, but they are not executing the workflow - the Server is!

[KGT]

I'm not sure if that email is designed in workflow or an Alteryx Server setting, or if it's just through Events.

If a user is running a workflow from Gallery, you can add a Text Box named "__cloud:UserId" (This is the name of the tool on the annotation tab) to get the ID of the user that is running that workflow and use that as data in the workflow. However if this is an event or similar, that won't work. It will also be the user ID, not the User Name. That would require access to Mongo to compare.

[digeorgiok]

Thank you for the additional details. Unfortunately it's an event.