Alterys.com/support

[prpatel]

Hi is it just me, or are others having the same situation as me.....

I go to alteryx.com/support to open a support ticket.

My Chrome browser recognizes me and logs me in.  

I select "Submit a case"

I'm asked to sign in to My Alteryx, which I do successfully.

The customer case portal, then asks me to confirm my email, which I enter correctly

Immediately...no waiting time or anything, I get an error message saying....

(yellow highlight added by me).

so what's going on?...anyone know?

-prpatel

[AndrewSu]

@prpatel , in the portal, please submit the email that is associated with the license key that you are using to access Designer.  The Community credentials are DIFFERENT than the licensing/entitlement credentials. 

You can find this info in the "Help">"About" section in Designer. 

If this helps resolve your issue, please mark this post as the solution so that other's in the community can benefit from our collaboration.

Thanks!

[prpatel]

I did , and the system told me that it was not valid.  you should confirm your workflow behind this form.

[AndrewSu]

@prpatel , it looks like you had to make a Community Account Merge request which you can request via community@alteryx.com. 

See a similar issue at the link below. 

If this resolves your issue, please mark this post as the solution so that other's in the community can benefit from our collaboration. 

Thanks.