Alteryx Designer Desktop Discussions

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Alterys.com/support

prpatel
11 - Bolide

Hi is it just me, or are others having the same situation as me.....

 

I go to alteryx.com/support to open a support ticket.

My Chrome browser recognizes me and logs me in.  

I select "Submit a case"

I'm asked to sign in to My Alteryx, which I do successfully.

The customer case portal, then asks me to confirm my email, which I enter correctly

Immediately...no waiting time or anything, I get an error message saying....

prpatel_1-1665421118308.png

 

(yellow highlight added by me).

 

so what's going on?...anyone know?

 

-prpatel

3 REPLIES 3
AndrewSu
Alteryx Alumni (Retired)

@prpatel , in the portal, please submit the email that is associated with the license key that you are using to access Designer.  The Community credentials are DIFFERENT than the licensing/entitlement credentials. 

 

You can find this info in the "Help">"About" section in Designer. 

 

If this helps resolve your issue, please mark this post as the solution so that other's in the community can benefit from our collaboration.

 

Thanks!

 

 

prpatel
11 - Bolide

I did , and the system told me that it was not valid.  you should confirm your workflow behind this form.

AndrewSu
Alteryx Alumni (Retired)

@prpatel , it looks like you had to make a Community Account Merge request which you can request via community@alteryx.com

 

See a similar issue at the link below. 

 

If this resolves your issue, please mark this post as the solution so that other's in the community can benefit from our collaboration. 

 

Thanks. 

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