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Alteryx Auto Insights Knowledge Base

Definitive answers from Auto Insights experts

Alteryx Auto Insights error: Internal error: Failed to read port assignment. All incoming anchors closed, but plugin has errors

nathan_love
Alteryx
Alteryx
Created

Error: Internal error: Failed to read port assignment. All incoming anchors closed, but plugin has errors. 
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OR
Error
: Internal Error – Deadlock detected (@1)

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Cause: If you are running the ADMIN version of Designer and have not manually installed the proper Auto Insights Uploader tool, Designer does not properly load the Uploader tool that was installed as part of Designer. This is unique only to ADMIN version of designer. It can also be due to have a space or special characters (apostrophe) in their username for Windows (this can be verified by going to their C:\Users\ location to see their Windows username). 



Resolution: The workaround is to go to Community and download and install the correct uploader tool manually.

Restart your Designer after you have successfully downloaded and installed the Uploader tool. If that does not work, you may want to delete all instances of the Auto Insights Uploader tool from your computer (both the pre-installed and the one you manually downloaded). Then re-download and install the correct tool and restart Designer again.

To delete the Uploader that you just installed, delete these two folders:

  1. :\Users\{YOUR_USERNAME}\AppData\Roaming\Alteryx\Tools\AutoInsightsUploaderAND

  2. C:\ProgramData\Alteryx\Tools\AutoInsightsUploader. If one of them does not exist it is okay. 

To delete the Uploader that is included with Designer go to Properties of your installed Designer > Open File Location > HtmlPlugins > delete "AutoInsightsUploader" folder