Troubleshooting Alteryx Designer 2021.2 x64 Unresponsive when Saving

Question

Hi,

I am having trouble with designer when I go to save. Specifically I'm going to file, save as and then browse or just ctrl + s to save a workflow and then designer becomes responsive and I'm forced to exit. Designer was working find the day before and the only major thing I did was install Intelligent Suite. I have tried uninstalling Intelligent Suite but run into the same issue. I have also reinstalled the base designer too. The only other tool set installed was Predictive Tools which I believe is duplicating Intelligent Suite, which is why I tried uninstalling Intelligent Suite, but am still running into the same issue.

Let me know if you have any suggestions. Thank you,

Computer Specs 16 GB RAM    Xeon 6246R @ 3.40GHz, Windows 10 Enterprise OS, connected to Alteryx Server 2021.2

BrandonB · Accepted Answer

Hi @clk5262

Your computer looks like it is fairly powerful, so you might want to send an email to support@alteryx.com in order to determine if this is related to a specific workflow or impacting your entire installation. There are some crash logs that they can help analyze which will help them determine root cause.

clk5262 · Accepted Answer

FYI Support helped solved. I needed to do a full uninstall including deleting Alteryx files under Registry Editor and now am back to normal. Instructions for complete uninstall below.

https://community.alteryx.com/t5/Alteryx-Designer-Knowledge-Base/Complete-Uninstall-of-Alteryx-Designer/ta-p/402897