"Error during network call"

hello, i accidentally removed a gallery from my alteryx designer and i am trying to re-add it.

i'm set up as a curator on this gallery, but when i try to add the gallery to the designer, i get this error:

it's odd, because alteryx recognises the gallery, and it's able to fetch my network name from the gallery, but i cant add the gallery to the alteryx designer..

i had access on Friday.. and no one else is experiencing this issue

does anyone know what's going on?

Gallery

Error Message

Accepted answers

Matthew

@patrick_digan We found a workaround.. I have no idea why I can't enter the gallery connection information directly through the Alteryx interface, but I was able to manually insert the registry information through RegEdit

All comments

carlosteixeira

Hello @Matthew

Have you tried to clean cache browser?

Matthew

Hi @carlosteixeira is there a cache in the alteryx designer client? i'm not having any problems accessing the gallery in my browser, i just can't connect to that gallery in the alteryx designer application

carlosteixeira

Hi @Matthew, Don't have it directly on the designer, but in some cases, weird, just clean cache browse to solve some issues.

Are you able to access this using another machine?

What's the version of alteryx designer?

Matthew

@carlosteixeira

i just cleaned my cach in Chrome, but that didn't help, and i can still access the gallery using chrome.

i dont have another machine to test on. My colleagues are able to connect to this gallery without any problems though

i'm using version 2021.3.1.47945

carlosteixeira

@Matthew What's the type of authentication are you using? do you know?

Matthew

@carlosteixeira my organisation uses windows authentication

carlosteixeira

Hi @Matthew I take a look at the community and I found this post talking about something Loop Back policy

Take a look:

https://community.alteryx.com/t5/Alteryx-Server-Discussions/Add-a-gallery-on-Alteryx-server-Could-not-connect-to-server/td-p/432606

Matthew

Hi @carlosteixeira, i dont think that solution applies, that discussion is about trying to allow the server computer to loop back and point to itself as the gallery location

my installation of alteryx is on my laptop, the server is located somewhere else

patrick_digan

@Matthew I'm having the same issue. My designer is version 2021.3.1.47945 (non-admin) as well, and my server is 2021.2.1.35394. I also have designer 2021.2.1.35394 (admin) and that one worked without any problems.

patrick_digan

@Matthew I'm an admin on our gallery and it looks like there is an error popping up in the gallery logs. The interesting this is that it has the wrong SID in the error message:

Matthew

@patrick_digan interesting, this looks like it fits my scenario as well.. thanks for sharing. i'll run this screenshot past my server admin and see if this helps

i'll let you know if i learn anything

Matthew

PeterS

@Matthew , another thing to check are the versions of your Desktop Designer and Server. The Designer version should always be at or below what the server is, see more here. I just ran into this message with a colleague trying to connect to one of our server environments. The server we are connecting to is on 2021.1 and he was using a 2021.3 Desktop Designer version. Once he installed 2021.1 Designer he was able to connect without issue to the Server/Gallery through Designer.

If the version ends up being the issue watch out for this error when publishing to the server:

Error: "This workflow requires a higher version of Alteryx" when saving a workflow to Gallery

https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Error-quot-This-workflow-requires-a-higher-version-of-Alteryx/ta-p/568710

Matthew

Thanks @PeterS i didnt know the Designer version needed to be ≤ the Server version, that's not something i watched out for when updating my Designer.

That said, my gallery connection was working on sept 17, but not on sept 20, so i'm not sure if that was a contributing factor.

I'll be mindful of that in the future though, thank you!

asp_work

were you able to resolve this issue?

balders-ie

@Matthew thank you for the regedit solution. We hit this issue as well with Windows authentication. Both Server and Designer were version 2021.3.4 for us.

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