Hi everyone,
Is there a documentation or step-by-step guide explaining how to reindex the MongoDB database of an Alteryx Server ?
Thank you for your answers.
Cheers,
Jean-Baptiste
@Jean-Balteryx (and to anyone else who may not have partner status but might have this same question)
Our support team prefers to handle cases like this individually because there are actually a couple of potential causes of problems that appear similar to indexing problems. Reindexing is not a panacea and should not be attempted unless actually required.
If you run the workflow I attached below and you have records returned via the first or third connector, you can provide those outputs when you contact Support. If you do see records in those outputs, the next step will likely be to back up your MongoDB.
As with all Alteryx Server issues, the response from Support will be most efficient if you supply logs and the version number in your initial contact.
Access is denied trying to reach this article.
@gsjacobs
Hello! That article was removed and thus has an access denied message. For reindexing your MongoDB database, I would recommend reaching out to our Support team at support@alteryx.com so they can assist you directly with this request!
I'm quite late to the party here, but as of July 2021 there is now an article on how and when to re-index your Mongo 🙂
Unfortunately I'm getting an access denied for that article.
