Error When Adding Map Input Tool

When I put a Map Input tool to the canvas I get an error saying, "A previous action may not have completed successfully."

If I just click OK, another error pops up saying that "AlteryxService_Client.Net.AlteryxServiceException: Timed out waiting for service to start." (See screenshot for more details)

I am using the 2022.3 version

Screenshot 2023-01-18 213056.jpg

Screenshot 2023-01-18 215107.jpg

Workflow

Bug

Spatial Analysis

Accepted answers

FinnCharlton

Have found a fix!

It's apparently due to corruption / incorrect generation of a file called RuntimeSettings.xml, found in C:/ProgramData/Alteryx.

Just rename this file (to any other name) and restart Alteryx.

Alteryx will re-generate this file upon booting and Map Input should work.

I won't take any credit for this fix, I found it here: https://community.alteryx.com/t5/Alteryx-Designer-Discussions/AlteryxServiceException-when-running-tutorials/m-p/169963

All comments

BS_THE_ANALYST

Probably a trivial response, did you try closing Alteryx, reopening it, and then trying to add the Map Input tool to the canvas again? Just stabbing in the dark here!

CharlieS

That's an odd one.

I might try adjusting some settings and see if that gets it out of this initialization funk. Go to Options > User Settings > Edit User Settings. In the "Dataset Default" tab, there are settings to select a default base map and a starting location for the Map Input tool. Try selecting a different reference base map and zooming into an area you work with frequently. Maybe adjusting these settings to values you know work will help the tool initialize correctly when added to the canvas.

FinnCharlton

Ah I get this issue all the time as well, for me it is sometimes fixed by restarting Alteryx or my PC. It has happened on and off in version 2022.1 and 2022.3.

FinnCharlton

@CharlieS Even just trying to choose a default location is enough to crash my Designer in the same way.

justinihil

When I try to set Default Location for Map Input/Question, it gives me one of the errors I had initially (see 2nd screenshot), the one that says, "AlteryxService_Client.Net.AlteryxServiceException: Timed out waiting for service to start.

at AlteryxGuiToolkit.JSMap.ServiceController.InitService()

at AlteryxGuiToolkit.JSMap.ServiceController.get_Instance()

at AlteryxGuiToolkit.JSMap.JSMapControl.GetBaseMapTileSetId(StringstrBaseMap)"

justinihil

Unfortunately for me, even after restarting I'm getting the errors ☹️

FinnCharlton

Hi @justinihil, I think it would be worth re-installing Alteryx if you need this bug sorted, it was the only thing that (temporarily) fixed it for me.

justinihil

@FinnCharlton I'm thinking of doing that, but I have this irrational fear that when I'm done reinstalling, my license will suddenly vanish, lol. In your experience, you didn't encounter any issues reinstalling, right?

FinnCharlton

@justinihil No your license should be fine. If you download from this link after logging I think it applies your license: http://licenses.alteryx.com/

JonathanAllenby

Since a solution hasn't been posted yet, I'm commented to say I'm seeing the same issue with a customer after upgrading to 2022.1.

Feel free to chase me for an update in the future.

FinnCharlton

Have found a fix!

It's apparently due to corruption / incorrect generation of a file called RuntimeSettings.xml, found in C:/ProgramData/Alteryx.

Just rename this file (to any other name) and restart Alteryx.

Alteryx will re-generate this file upon booting and Map Input should work.

I won't take any credit for this fix, I found it here: https://community.alteryx.com/t5/Alteryx-Designer-Discussions/AlteryxServiceException-when-running-tutorials/m-p/169963

justinihil

@FinnCharlton Perfect! Thanks for sharing this!

JonathanAllenby

Came here to share this. ^

Can confirm it worked for me.

meredithm

Thank you! This solved the issue for me!

nicoleshines

Thank you! I had this issue for a while, and I accidentally dropped by this page to resolve this issue finally! Yes, it worked for me too.

logdog0411

I got this as well, and the reinstall did not work. I got this fix through our internal helpline and it worked for me, so I share it here:

1. Rename the file "C:\ProgramData\Alteryx\RuntimeSettings" to "RuntimeSettings_bkp.xml"

2. Then restart Designer.

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