AlteryxServiceException when running tutorials

[danilang]

Hi

I trying To run the Map Input tool sample workflow from the Help menu.  After running the workflow, I select one of the Map Input tools to look at its configuration and I get a "timed out waiting for service to start" error followed by "timed out waiting for service to start"

If I start with elevated privileges, I get "Unable to create TileSet: Error receiving data: An existing connection was forcibly closed by the remote host (10054)"

I'm running Alteryx Non-Admin Designer 2018.1.3.42973.  Windows 7, i7 32GB RAM

Any help would be greatly appreciated 

Thanks

Dan

[JeanetteF]

Hi @danilang,

Thanks for this post. I am experiencing the exact same issues after updating to 2018.1. I hope that someone has experienced this and found a solution. 

Best regards, 

Jeanette

[BrendanSheridan]

Has anyone solved this problem. I have the same issue.

I am getting the same issue. I am currently running Version 11.3.3.30523

Many thanks

[JeanetteF]

Hi Brendan, 

I am currently in a correspondence with the Alteryx Support, I will write here when a solution has been found. If you want to be included in the email, then please send me your email and I will include you, when the next email is to be sent. 

Best regards, 

Jeanette

[BrendanSheridan]

Many thanks for that very kind offer Jeanette,

Yes please, that would be great if you could include me.


Kind regards

Brendan

[JeanetteF · Accepted solution]

Hi all, incl @danilang and @BrendanSheridan, 

Here is the final solution, that the support team came up with and worked: Rename the file %PROGRAMDATA%\Alteryx\RuntimeSettings.xml (the new name doesn't matter).

I hope this solves the issue for you as well.

[BrendanSheridan]

Thank you JeanetteF,

That seems to have fixed me too 

[danilang]

Thanks Jeanette

That solved the problem

Dan

[Kumaran]

Hi mate,

I am using Sql Server as an input data to read but it is showing below error message.

( An existing connection was forcibly closed by remote host. It is happening sometime it is running on the schedule.

But when i run manually there is no issue on this workflow.

Please let me know if you have any idea on this issue.

Thanks and appreciate your help

[danilang]

Hi @Kumaran

You'd be better off posting this question on it's own in the main Designer discussion thread.  It will reach more people there.

Dan