Entering Credentials has been disabled -- Bad Version of provider

Working with AlteryxSupport, the solution was to revert to a previous version of the RuntimeSettings.xml file. There had been an attempt to update to a newer server version, and the file relevant to that newer version was in use, even after we had reverted the server executable. Thank you to everyone for their help.

All comments

Are you trying to set up Gallery data connections or a gallery connection in Designer?

I would make sure the local system account on the Server machine has all of the following permissions listed here

I would make sure the following setting is enabled if you are trying to select credentials.

I would also recommend checking out a community article that has some resolution steps KB Article.

Did you recently upgrade the server?

Hope this helps.

I get this error when I click "Test Connection" while trying to add a new connection in the Gallery interface.

I've been through the KB article, but since we're using LocalSystem, and that doesn't appear to be a user you can add permissions to a folder for, it didn't help much. Also, I'm not getting the "Access is denied" error in the logs, instead I have the "Bad Version of provider" error I posted.

Can you provide a screenshot of the error message?

Does this error occur in the gallery data connections tab or credential admin tab?

This is the data connections admin tab.

Typically the root cause is that the Alteryx Service account has insufficient permissions to the server's machine key directory (%ProgramData%\Microsoft\Crypto\RSA\MachineKeys) or specifically the Alteryx Machine Key which is used to encrypt/decrypt user credentials and Gallery data connections.

I would recommend following this post. https://community.alteryx.com/t5/Alteryx-Server-Knowledge-Base/Troubleshooting-quot-Entering-credentials-has-been-disabled-quot/ta-p/464816

Can you make sure the current local server admin account has these permissions?

After setting these permissions, you will need to restart the service.

I've already been through both those pages. As I've indicated, the message listed under "Diagnosis" on that first page does not appear in my logs. My logs have a different message, dealing with a "Bad Version".

fmvizcaino

Hey @PythorZ ,

Is this a new server installation? Did you perform an upgrade or the host recovery process?

Best,

Fernando Vizcaino

Sort of? I believe the server was uninstalled and reinstalled on Monday (someone wanted to move to 2022.3, but didn't realize there wasn't a server version yet), but I can't say that it was working before that. I'm the first person in my company to try to add Gallery connections.

fmvizcaino

Do you have access to the server machine?

If so, could you try regenerating the controller token, please? And then click next all the way and finish to restart the service.

Best,

Fernando Vizcaino

Would it be okay to completely remove Server from the environment, and re-set the Alteryx installation on the server machine?

I do, but I'll need to schedule time to be allowed to restart the service. I'll let you know if that helps.

I've regenerated the token and restarted the service, same error shows in the new log file:

2022-12-16 19:44:51.654000,ERROR,131328,AlteryxService,,,,,,,,,"AlteryxService_InitLocalEncryptedStorage_Error: Error importing keys to Microsoft\Crypto\RSA\MachineKeys\ directory in ProgramData: Bad Version of provider. (-2146893817)"

There is a service account for running workflows, yes. That account is a member of the administrators group on the server, and the adminstrators group has all the directory permissions mentioned in the articles previously mentinoed.