Please refer to the Support Guidelines for more information regarding Support Levels and Support Hours.
The New Alteryx Case Portal is live! Click here to check out our Walkthrough Video for all the functionalities.
The New Alteryx Case Portal is live! Click here to check out our Walkthrough Video for all the functionalities.
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Create a new support case or view existing cases
Our Support Levels
We know that our customers have different use cases and different needs, so we offer multiple levels of Customer Support. Read More About Support Levels
Standard
- AMER: M-F 8-8 EST/EDT
- EMEA: M-F 8-5 BST/BDT
- APAC: M-F 8-7 AEST/AEDT
Advanced
- Standard +
- Faster SLA for Critical Issues
- 7x24 for Critical Issues
Premium
- Advanced +
- Technical Account Manager
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