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Self Diagnostics built into Alteryx

We frequently have issues where users report slowness from an Alteryx installation on a particular machine; or where a specific tool or package fails to install correctly.

 

For our admin teams - this becomes a debugging exercise to go through different permutations to understand the cause - and if this is escallated to Alteryx Support, this becomes even tougher.

 

Could we think about including a basic "Self Diagnostic" in to Alteryx which runs through the basic functionalities of Alteryx with some basic timings; checks that Python is working correctly; checks the memory allocation and temporary disk space - and then either persists this to disk and/or sends to a central environment for analysis?

 

Given a large deployed environment like ours (over 10 000 seats deployed) - self-checkout-telemetry like this would provide the central team with massive increase in their ability to manage the deployed base; and at the same time signficantly reduce the time to resolve support issues.

5 Comments
CristonS
Alteryx Alumni (Retired)

nice.

SeanAdams
17 - Castor
17 - Castor

Copying @NicoleJohnson @jarrod 

 

With very little addtional tech other than a python library for win automation - we can do performance testing on the Alteryx designer platform - and at the same time capture the sysinfo details from Windows (I believe that's just a windows API call) and then the internal Alteryx team will also have very very rich info about the performance of this platform under different circumstances.

 

For example

- drop a python tool on the canvas - what should be the time from adding the tool until Jupyter is stable and ready to go.

- drop a python tool on; and remove it, 5000 times and see if it still hits this performance or if you see performance degredation over time -

 

with basic automation, you can do this kind of testing both internally and also offer it to your clients as a diagnostic and a self checkout.

 

It will certainly drop the cost of support if Alteryx designer could do a self-diagnostic and self-heal.

 

 

 

DavidP
17 - Castor
17 - Castor

Great idea @SeanAdams!

 

Running performance diagnostics on the usual suspects Alteryx tools would be super helpful and can also be used for creating automated test scripts for testing new releases - I'm thinking selenium here.

 

 

AlteryxCommunityTeam
Alteryx Community Team
Alteryx Community Team
Status changed to: Accepting Votes
 
Gurvinder_Bamrah
5 - Atom

Life saving for the folks supporting server side troubleshooting