There was a problem fetching the releases for Alteryx Designer

[TOzirsky]

Will someone please let me know how to resolve this error - There was a problem fetching the releases for Alteryx Designer - for a user that is trying to download Alteryx Designer?
Thanks,
Tim

[RobertOdera]

Hi, @TOzirsky 

Kindly consider Licensing & Downloads Portal Release Notes | Alteryx Help

Open Alteryx --> Help --> Downloads

OR contact support@alteryx.com 

I hope you find this helpful - Cheers!

[TOzirsky]

I found this in the Documentation - https://help.alteryx.com/20223/designer/alteryx-designer-fips

I need help to understand how to resolve the issue.
Thanks,
Tim