I was asked to do an analysis and wondering if any had ideas to accomplish it. I have a list of data from helpdesk... agent, log-time, ticket. I was asked to go through the data and show any agent that created three tickets within say a 15 minute period.
Thinking this out I need to group by agent but within that combine the log-time into 15 min groups.
Scratching my head.... any ideas? I suspect it's easier than I'm making it.
Thanks for any input.