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Server Customers Please Read: Important Notice Regarding 2021.1 Release.

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Our Support Levels

We know that our customers have different use cases and different needs, so we offer multiple levels of Customer Support. Read More About Support Levels

Standard

  • AMER: M-F 8-8 EST/EDT
  • EMEA: M-F 8-5 BST/BDT
  • APAC: M-F 8-7 AEST/AEDT

Advanced

  • Standard +
  • Faster SLA for Critical Issues
  • 7x24 for Critical Issues

Premium

  • Advanced +
  • Premium Support Advisor