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JOB POST: JIRA Administrator Consultant: Associate (PwC, Boston, MA)


A career in our Advisory Acceleration Centre is the natural extension of PwC’s leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

PwC Professional skills and responsibilities for this management level include but are not limited to
As an Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

  • Invite and give in the moment feedback in a constructive manner.
  • Share and collaborate effectively with others.
  • Identify and make suggestions for improvements when problems and/or opportunities arise.
  • Handle, manipulate and analyse data and information responsibly.
  • Follow risk management and compliance procedures.
  • Keep up-to-date with developments in area of specialism.
  • Communicate confidently in a clear, concise and articulate manner - verbally and in the materials I produce.
  • Build and maintain an internal and external network.
  • Seek opportunities to learn about how PwC works as a global network of firms.
  • Uphold the firm's code of ethics and business conduct.

Additional Responsibilities
A career with the PMO Hub within Consulting National will provide you with the opportunity to deliver significant impact with measurable results in the area of project management technology standardized services. You will focus on building, updating, and managing projects/spaces within the tools leveraged for standardizing project management activities. The PMO Hub is a centralized support organization within Consulting National providing PMO services to engagements within Consulting Solutions.

Minimum Degree Required
High School Diploma
Minimum Years Of Experience
1 year(s)

Degree Preferred

Preferred Qualifications:
Bachelor Degree

Additional Educational Preferences
Technology - Atlassian products

Preferred Knowledge/Skills
As a member of the PMO Hub, you will work as part of a team of analytical problem solvers, helping to coordinate, manage, and advise on project management standardized services throughout their full lifecycle. PwC Professional skills and responsibilities for this position include but are not limited to:

  • Creating, updating and maintaining projects and spaces within Jira and Confluence using standard templates;
  • Writing custom JQL (Jira Query Language);
  • Creating advanced dashboards in Jira using creativity and advanced JQL;
  • Creating and maintaining Kanban and Scrum boards and customize them to project needs;
  • Creating and managing complex workflows within Jira;
  • Performing user management on a daily basis;
  • Performing low to medium complexity Jira and Confluence configurations;
  • Identifying opportunities to enhance and/or standardize tools and templates;
  • Supporting the maintenance/update of existing training materials;
  • Pursuing opportunities to develop existing skills and to upskill outside of your comfort zone, both personally and for the PMO Hub in general;
  • Communicating and setting correct expectations with the client as well as internal team;
  • Creating reporting dashboards of reporting tools like Tableau, Power BI and Alteryx.;
  • Creating, editing and understanding MS Project, Excel, Word and Powerpoint; and,
  • Implementing SDLC Methodologies like Waterfall, Agile Scrum and Scaled Agile Framework.

Demonstrates some abilities and/or proven record of success in the following areas:

  • Understanding of and ability to manage Jira and Confluence configurations to effectively execute the day to day activities for the project management standardized services team;
  • Identifying opportunities to enhance and/or automate tools and templates, and assist with the research and evaluation of those opportunities to drive standardized delivery of service offerings; and,
  • Addressing business challenges through the use of software tools, software development or coding.

Demonstrates some abilities and/or proven record of success in the following areas:

  • Managing projects with effective prioritization/time management skills in order to handle multiple projects simultaneously;
  • Using written and verbal communication skills, including problem/conflict resolution;
  • Creating professional networks (internal and external) and building relationships at all levels of seniority and lines of the organization;
  • Exercising appropriate judgment regarding confidential and sensitive information; using judgment to see the long-term impact of issues/ideas;
  • Keeping stakeholders informed, including initiating and maintaining positive working relationships ;
  • Leveraging and developing relationships to become a trustworthy and reliable resource capable of influencing stakeholder decisions; and,
  • Using technology to enhance, automate. and/or standardize processes to increase efficiencies.


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