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JOB POST: Communications Operations Manager [PwC, Boston, MA]


A career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programs and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace. Our Marketing and Public Relations team is responsible for PwC’s external media relations and social media strategy. As part of our team, you’ll help with social media account management, media relationship management, and identifying new and emerging opportunities for the Firm.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

PwC Professional skills and responsibilities for this management level include but are not limited to
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm's/client's expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm's code of ethics and business conduct.

Minimum Degree Required
High School Diploma
Minimum Years Of Experience
4 year(s) of roles involving operations, human resources, communications, and/or education.

Preferred Qualifications:
Bachelor Degree
Preferred Fields Of Study
Business Administration/Management, Marketing, Public Relations, Communications Studies/Speech Communication and Rhetoric, Advertising

Preferred Knowledge/Skills
Demonstrates extensive-level, abilities with managing the identification and addressing of client needs:

  • Managing day-to-day team operations across matters including managing team communications, budget and financial management, annual fiscal year strategy support, culture and connectivity, staffing coordination, vendor and contractor management and information sharing;
  • Working effectively with a cross-functional team and building and maintaining relationships within a matrixed organization;
  • Performing as a skilled verbal communicator, thorough and concise writer, and strategist;
  • Maintaining confidentiality when working with leadership on sensitive matters;
  • Managing billing and budget management processes, including reconciliation and forecasting;
  • Exhibiting proven organization and detail-mindedness;
  • Utilizing project management skills to manage multiple projects at one time in a fast-paced environment and adapt to new priorities;
  • Navigating complexity and ambiguity, practicing resourcefulness to see things through;
  • Delivering work held to the highest standards of quality and accuracy;
  • Exhibiting proven executive presence and ability to communicate effectively via multiple channels and with impact to audiences at all levels;
  • Developing and deepening knowledge of communications principles and practices;
  • Executing change management strategies when needed;
  • Leading training sessions for team members and providing support for new joiners;
  • Supporting team connectivity, including event planning and execution
  • Collaborating effectively with peers and senior team members on strategic priorities and projects;
  • Providing insights to leadership and the team to reinforce and strengthen how we work together;
  • Utilizing digital tools and data to inform strategic recommendations;
  • Streamlining and consolidating team tools and resources;
  • Using or a willingness to learn to use automation and visualization tools like Alteryx and Tableau to support operational initiatives; and,
  • Using business acumen, analytical, and problem-solving skills.

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