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JOB POST: Associate Technology Analyst [Southwest Airlines, Dallas, TX]

EricR
Moderator
Moderator
Created
Southwest will provide a stable work environment with equal opportunity for learning and personal growth. Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
 

Our Associate Analysts are individuals with a Heart for People and Technology who demonstrate a passion for helping our business Customers solve their most difficult technical challenges. Serving as a liaison between Technology and the business, our Associate Analysts conduct business analysis, perform process modeling and redesign, and recommend alternative actions for problems while focusing on internal and external Customer requirements. Associate Analysts help Southwest Airlines keep costs low by making data-driven decisions, all while implementing the tools and technologies that allow our business Customers the ability to maintain our world-famous Customer Service. We are looking for entry-level professionals who are bold and have a desire to work with Teams across disciplines to help us achieve our Vision of becoming the world’s most loved, most efficient, and most profitable airline.
 

We are hiring for mutliple Teams across Technology for start dates of January, June and August of 2022.
 

WORK ACTIVITIES/CONTEXT:
 

Technical Expertise:
  • Effectively applies knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems.
  • Partners with other Technology Teammembers to provide advice or solutions within his or her area of expertise.
  • Stays informed about current developments within his or her expertise.
Analytical Expertise:
  • Identifies problems, performs root cause analysis, investigates information, performs impact analysis, and formulates and executes plans to develop solutions.
  • Identifies strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Understands and can estimate effort and value for solutions.
  • Understands at a broad level how technology platforms/architectures are applied to automated business solutions.
Business Knowledge:
  • Actively engaged in industry, domain, process or technology trends
Task Management:
  • Acts as a coordination and facilitation point for organizing work efforts.
  • Sets up or follows established procedures to ensure high quality of work.
  • Understands dependency identification processes in technology work, verifies information and carefully reviews and checks the accuracy of own work.
  • Establishes or follows prioritization processes to drive work, and has a sense of urgency about getting work completed.
  • Looks for and seizes opportunities to do more or to do things better.
Communication:
  • Appropriately shares ideas and information with others.
  • Practices attentive and active listening.
  • Ensures that regular and consistent communications take place.
  • Expresses ideas as well as business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis.
  • Expresses oneself clearly in conversation and interaction with others.
Must be able to meet any physical ability requirements listed on this description.
 

May perform other job duties as directed by Employee’s Leaders.
BASIC QUALIFICATIONS:
 
High School Diploma, GED or equivalent education required.

Must be at least 18 years of age.

Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


EDUCATION:
  • BS, Business, Engineering, Computer Science, or Information Systems, or equivalent formal training preferred.
EXPERIENCE:
  • 1 year work experience as an Analyst or relevant college coursework preferred.
  • Experience running reports or performing data analysis (Excel, Tableau, Alteryx, etc) preferred
  • Experience doing some level of development or tool configuration (Quickbase, Excel macros, Java, etc) preferred
  • Experience with Agile processes (Scrum, Kanban, etc) preferred
  • Experience with Microsoft collaboration tools (MS Teams, Sharepoint, etc) preferred
  • Experience leading meetings or small Teams preferred
  • Experience building project plans preferred
PHYSICAL ABILITIES:
  • May be asked on occasions to lift and/or pull weights loads of approx. 20 lbs. on a periodic basis.
  • May require extended work hours per Leaders' request.
  • May be asked to climb, bend, kneel, crawl, and stoop on a periodic basis.
SKILLS/ABILITIES/KNOWLEDGE/WORK STYLE:
 

Core Knowledge:
  • Basic knowledge of business analysis, process modeling and redesign.
  • Basic knowledge of technical environments.
  • Basic knowledge of the software development methodologies.
  • Basic knowledge of the software development lifecycle preferred.
  • Basic knowledge of project management principles preferred.
Critical Skills:
  • Ability to partner, communicate, and negotiate with various Teams and/or external partners.
  • Able to analyze small to medium, or vague Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations.
  • Able to work effectively in a strong Customer service / team oriented environment.
  • Able to research, create, and document requirements, processes and technical specifications.
  • Able to manage and prioritize multiple and widely varied work streams / tasks.
  • Able to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work.
  • Able to develop, present and effectively communicate ideas and strategies to a variety of audiences.
OTHER QUALIFICATIONS:
  • Limited travel with potential for increased/decreased travel based upon Technology Department needs.
  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines.
 
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