Cannot configure Alteryx, System settings blank after installation

[AshwynS]

 Hi,

As stated in the subject, post installation when trying to configure Alteryx, the system settings shows as blank:

Please note I have already used the same software to do installation on a different server in the same cluster and it was successful.

Has anyone seen this kind of an issue?

[SophiaF]

@AshwynS - are you using a third-party tool to install the Designer?

[patrick_mcauliffe]

@AshwynS

Check to make sure AlteryxService is running (Task Manager --> Services --> Alteryx Service).  If it's not, start it.

[AshwynS]

The Alteryx service is running as expected.

[AshwynS]

Hi Sophia,

I am not sure if I understand correctly. However, just so you know, I am running the executables myself and not using any other app to do the installation.

[SophiaF · Accepted solution]

@AshwynS - if the service is running and you have attempted a re-install to no avail, please conntact support@alteryx.com and we would be happy to troubleshoot further

[AshwynS]

Sure Sophia, I will reach out to the support team and when it's resolved will post the details here.