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Location Data Knowledge Base

Data methodologies, and Release schedules.

Allocate/Behavioral Issues – Working with Alteryx Customer Support Engineers (CSEs)

AngelaO
Alteryx Alumni (Retired)
Created

‎05-30-2019 10:57 AM - edited ‎08-05-2021 04:06 PM

Platform Product: Allocate/Behavioral Issues – Working with Alteryx Customer Support Engineers (CSEs)

To EXPEDITE the resolution of your case, please include the below information.

Allocate/Behavioral - Requested Information

*** Suggestion: copy/paste the questions below and email the supporting documentation to support@alteryx.com

1.Detailed Description of the Issue

2.Screenshot of Alteryx Version

3. Screenshot of Error

4.What dataset and vintage are you using?

5. Please send a copy of your workflow (*.yxmd or *.yxzp)

6.Please send your .ini files in the data install folder for the data set. (optional)

Allocate/Behavioral – Requested Information (Detailed Instructions):

1. Detailed Description of the Issue – What issues are you having? Has it worked in the past? When did the issue start? Are all users affected or just some? What are the steps to reproduce your issue? What have you tried to resolve the issue? Have you searched the Alteryx Community?

2. Screenshot of Alteryx Version– Our CSEs need to know the precise version of Alteryx so we can replicate any issues. In Alteryx, click Help> About and provide a screenshot.


The screenshot will include whether it is Server or Designer. In addition, whether it is “Running Elevated” Admin vs. Non-Admin.

2.png

3. Screenshot of Error or Exact Text of Error- Click CTRL-Print-screen to capture the error and paste into your e-mail. Also include where was the error encountered – Gallery, Designer, Scheduler?

Note: You may wish to Google the error text research the issue. TheKnowledgebaseis also a great place to search the error text as well!

4. What dataset and vintage are you using? From the Allocate Input tool, click the Drop Down for Choose a Dataset. What dataset is selected? If “Most Recent Vintage”, what is the Dataset below? i.e. Experian US 2018A (Q4 2018).

4.png




5. Please send a copy of your workflow (*.yxmd or *.yxzp) and sample data if possible. Either create a .yxzp and include macros and data by clicking Options>Export Workflow. Or, include the workflow *.yxmd and sample data if possible.

5.png




6. Please send your .ini files in the data install folder for the data set. (optional)
C:\ProgramData\Alteryx\DataProducts\DataProducts.ini

6.png




Suggested links:

Renaming Allocate Variables