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I don't know if it is only me who find the SSO a pain... I need an email OTP every time I sign on to community and that only works on my laptop, not on mobile. That has frankly discouraged me from logging in - even though I really want to check in on the news, watch the videos and the interactive lessons, read the discussions... all the good stuffs that keep the community a community...
Does anyone experience similar issue and know a way to circumvent this?
Thanks everyone for the feedback! A few updates/questions for you all:
1. OTP Should only happen for the first registration, and if you are changing any Pii information. Can you please confirm it's happening to you more often than that @DawnDuong ?
2. The short duration of inactivity before logout is a known issue that we're actively trying to fix. This fix is dependent currently on the community team, our vendor, and our Alteryx SSO team. We'll provide an update here or in the release notes once we have a solve for this. In the meantime, apologies for the inconvenience - as an avid user I also find it very frustrating.
3. Password managers should still work (I use LastPass for example) - can you please describe more about what happens? Is it the auto-login portion that's not working? Or it won't store your password at all for this site, but will for others? You aren't the first person to mention this @mceleavey but I can't reproduce it, so any additional detail you could provide would help us troubleshoot!
Thanks again everyone for your patience, we promise to continue working on this until we get it to an ideal state.
I actually figured this out and meant to post an update. I've been using my standard shortcut for the Alteryx Community, which meant I was going to the old sign-in page, which was populating my details from Lastpass, but then taking me in but not logging me in. I then needed to click "Sign In" at the top of the page. I simply copied the URL for this sign-in button and replaced the existing shortcut URL. This took me to the new sign-in which works perfectly.
I get the OTP for each new device I log-in with. I think this is probably by design as it seems to make sense but just wanted to confirm that we see OTPs for this as well as initial registration and changing PII.