Unable to take the Alteryx Foundation Micro-Credential Exam

[mufithullam]

Hi, One of my team member is unable to take the Alteryx Foundation Micro-Credential exam and have the below error.

We have tried to clear cookies and temp files in the browser and restarted the system and tried again still no luck. Appreciate the assistance. 

Thanks!

[ianwi · Accepted solution]

Hi @mufithullam, 

I would recommend emailing certification@alteryx.com with details (e.g. attempt date and effected user name) and they should be able to help you out!

[mufithullam]

Thanks!

Anyone, let me know if there is anyother alternate approach in this regard.

[Blue1]

Hi @mufithullam, captain obvious here, just wanted to check if the login was a group or common one, maybe not individual?  Good luck & interesting to hear of your solution.