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Unable to take exam

ganesh9327
5 - Atom

I am getting an error stating "We have detected this attempt is being taken in multiple browser windows which is not allowed." 

I have not opened this on any other browser or system. I have waited for hours for this to resolve. 

Any idea how to solve this issue?

7 REPLIES 7
ShankerV
17 - Castor

Hi @ganesh9327 

 

I might request you to reach out to  certification@alteryx.com  if your issue still persists.

They will be able to help.

 

Many thanks

Shanker V

ganesh9327
5 - Atom

Thank you! I have wrote an email to them.

jitesh15
5 - Atom

I am unable to take the exams do you have any idea how to resolve this issue?

caltang
17 - Castor
17 - Castor

I would suggest for you to restart your PC, then try to use Incognito mode and take the exam with only 1 tab. That should resolve your issue.

Calvin Tang
Alteryx ACE
https://www.linkedin.com/in/calvintangkw/
caltang
17 - Castor
17 - Castor

You are unable to take which exam? There are many exams. Micro? Core? Advanced? If the button is greyed out, it means you have not yet achieved the minimum certification to take the exam.

 

For example, to take Advanced, you need Core first. 

 

Or it can also be possible that you have already taken the exam and did not pass. By that logic, it means you have to wait 7 days before you can attempt again. 

 

Maybe you can take some screenshots? 

Calvin Tang
Alteryx ACE
https://www.linkedin.com/in/calvintangkw/
jitesh15
5 - Atom

I'm trying to take micro test but showing thisI'm trying to take micro test but showing this

caltang
17 - Castor
17 - Castor

Err did you use this link: https://community.alteryx.com/t5/Certification-Exams/bd-p/product-certification

 

If so, I think there's a pop-up issue. Have you tried using Chrome then? If InPrivate or Incognito doesn't work, then I'm afraid you'll have to use the standard way without anything else opened. Otherwise you could try on a different PC (if you are doing it on your personal laptop, try using your University/school computer instead).

Calvin Tang
Alteryx ACE
https://www.linkedin.com/in/calvintangkw/
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