Hi,
I used Alteryx in Fall with my graduate accounting students. One student mistakenly signed up with an invalid email and the license didn't come through. She ended up using the 14-day free trial and was fine. The issue is that we are now using Alteryx in Spring and she doesn't have a license number. When she tried again to get the license, she got a "Verification limit exceeded" message and can't get a license. We've both tried contacting Alteryx to get this resolved but aren't getting a response. Is there a specific education team and/or email that anyone knows of that I (as her professor) or she (as the student) can use to get this resolved? Any suggestions are appreciated.
For context, this is what she emailed to me:
Back in September I registered for an access code of Alteryx, when I registered the email address was off I put xxxx@adu.edu instead of xxxx@asu.edu. I went back to the site and tried to re-register with the correct email address xxxx@asu.edu, but the system said I had already registered and would have to wait to get the code. I waited 5 business days and called them, there was no help available. I later called at the end of October hoping that enough time had passed to have the code sent to me. I was informed on that call that the code would be sent to the correct email address.
I never received an email with the correct code to access Alteryx. I have a project this spring that requires access to this system and was hoping you might be able to help me with this. If you need more details please let me know.
