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General Discussions

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Online demo not connecting

Fiona46
5 - Atom

My company would like to demo Alteryx however when I try to launch the online demo it will not connect.

 

I have tried on Internet Explorer and Chrome

 

Fiona46_0-1601891251454.png

 

4 REPLIES 4
patrick_mcauliffe
14 - Magnetar
14 - Magnetar

@Fiona46 have you tried it on an external internet connection (like at home, and not on a VPN)?  Or on a non-company machine?

Fiona46
5 - Atom

@Patrick_mcauliffe

 Thank you for your suggestion, I am currently logged on my home internet on a company laptop. Unfortunately I do not have another machine to try it on.

patrick_mcauliffe
14 - Magnetar
14 - Magnetar

In that case, I would suggest contacting your company's IT security (or probably have to start with support) and have them look at it.

It's fairly common for companies to restrict what a browser can/can't use (for example a port or protocol being blocked) be way of security software on your local machine.  Most decent IT security software runs silently so you wouldn't even see it.

 

StephV
Alteryx Alumni (Retired)

Hi @Fiona46 ,

 

Thank you for your question to the Community!

I moved your post to the General Discussions forum . 

 

Let us know how it goes!

Cheers,

Steph Vitale-Havreng
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