Not Getting Email Alerts

carltonp

Hello Community,

Just wondering why I'm not getting email alerts when someone has answered one of my questions?

I thought I had successfully setup alerts in my profile, but I've obviously done something wrong.

Can someone let me know how to setup email notifications please?

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JSchiele

Hello @carltonp - Have you tried subscribing to the feed?

Luke_C

Hi @carltonp

As far as I know they are on by default. If you go to 'My Subscriptions' do you see your posts there? If so the notifications might be in your spam folder.

carltonp

Hi,

Thanks for reaching out.

These are my default notifications

As you can see, I should be getting noitications.

Notihng is going into spam folder

Luke_C

Does your organization use mimecast or anything similar? I recently had to approve alteryx as a sender so it didn't get caught up in that secondary filter. If you scroll-up in your screenshot, the checkbox to stop email notifications is unchecked, correct?