Error logging into MyAlteryx account

[gustavoTaglianetti]

Hello experts,

I am having some problems logging into my Alteryx account. The page returns a message saying that my email address is not valid. It’s funny because I have logged in a thousand times, even to write this message I am logged in using the same email.

I tried to contact them by email (Mission Control ), but it seems that this email box is no longer in use. Is anyone experiencing something similar?

[caltang]

Worked fine for me - can you send a reset pws option?

[KGT]

You may need to contact your Alteryx rep and get them to log a case if it doesn't fix itself. Try a different browser and clearing cache etc, but if that doesn't work, you may need to send a note to your rep.

[gustavoTaglianetti · Accepted solution]

It seems like it was a bug. I don’t know why, but my email address wasn’t working, neither to recover nor to create a new account.
Now it's working fine.

Thank you.