Alteryx License/Downloads Portal : "There was a problem fetching the products"

Question

Making this post as I assume others will start running into this and be Googling the error message.

We have observed today that the licensing/downloads portal is unable to populate itself with the list of available downloads and have confirmed at least one other customer is affected.

The new portal (https://us1.alteryxcloud.com/license-portal/) presents a "There was a problem fetching the products" error.

The legacy portal (https://us1.alteryxcloud.com/license-portal/) does not present an error, but also does not load any products of links.

If we log an Alteryx Support case we will update this post.

Similarly, please feel free to share your own updates here.

JonathanAllenby · Answer

Super late reply but this seemed to fix itself for myself and our customers later in the day or the next day
I'm assuming there was an Alteryx-side issue which was causing it to time out or fail to retrieve products.

patrick_mcauliffe · Answer

You may need to get in touch with your account rep.  I'm seeing all of mine populate, and those of the client accounts I manage.