Alteryx Download Issue

[IS2003]

Hello:

I am encountering issues with downloading Alteryx Designer (+Predictive Analytics).

Each time, I am stuck at the following screen for at least a couple of hours with no progression. 

I have uninstalled (through the Control Panel) and tried re-installing Alteryx a few times.  I also disabled Norton's Firewall to see if that might help.  Unfortunately, I continue getting stuck at this screen.

Any help with resolving this issue would be much appreciated. Thanks. 

[atcodedog05]

Hi @IS2003 

Turning off firewall is a good step

Hoping that you have a good internet and you are not on VPN

Internet plays a huge role in installation.

If still facing issue drop mail to support@alteryx.com

Hope this helps 🙂

[IS2003]

I am on a 150mbps internet plan.  

Will contact support. Thanks.

[IS2003]

Quick update:

Success...got lucky the third time around.  Did not make any changes from the first two but it worked after lingering on the Python screen for nearly an hour.  Thanks.

[atcodedog05]

Cheers 😀

Happy to help 🙂

[jsnd23 · Accepted solution]

I had a similar issue.  I had to go into the folder where the Alteryx files were being stored and remove any files from prior tries at installation.  It seemed that after running the uninstall that a file still remained.  Also removed the .exe install file and retried the process again.  I was able to install after removing any old files.

[Desmond]

I was having the same issues helping a couple co-workers with install and deleting the Alteryx files worked perfectly!