Alteryx CoPilot - "Failed to authenticate user" error

[pratterman]

Hi All,

I recently downloaded Alteryx CoPilot but I am unable to use it because when I click "Start Preview" it gives me an error that says "Failed to authenticate user". When I click on "details" it just says network error. My internet is working. My license is not expired. Does anyone have any suggested remedies? 

Thanks!

[jeremyshih]

Hi,

Any chance you could provide the Copilot logs located at "C:\Users\USERNAME\AppData\Local\Temp\Alteryx\Extensions\AyxCopilotExt\Logs"? This information will help the team debug. Thank you!

[pratterman]

Sure thing. Here you go!

Thanks!

[TravisE]

@pratterman it appears that Copilot doesn't have a network connection in that log. Some ideas:

• is it possible that you have an http proxy server set up under Options > User Settings > Proxy? Copilot is not compatible with Designer proxy setups yet
• Not very likely, but is it possible that you have a per application firewall rule that's blocking access to us1.alteryxcloud.com ? 

One thing you could try is navigating in your browser to http://us1.alteryxcloud.com/ to see if that is blocked too, which might indicate a firewall rule is blocking it. Another thing to try is restarting Designer and trying again (but I'm assuming you probably tried that already)