Access Issues

[Greg987654321]

I've been having persistent access issues for the past 10 months and would like to speak with someone on the phone about resolution.  I need access today and would like to use Aleryx/Dataprep in 2024.  Let's discuss next year's payment as well.  See below for proof of payment.  Please reply with availability to discuss resolution via phone.  Thank you.

 

[Luke_C]

Hi @Greg987654321 

This isn't the right place to raise this issue. This forum is primarily user to user. I'd suggest logging a formal support ticket. From here you can navigate to Support>Support. This will take you to Mission Control, then you can log a new case under Case Management.

[Greg987654321]

Very sorry, but I've tried this.  I keep getting passed from team to team,  10 months and still no access.  I have provided proof of payment at every turn.  They typically just close the case when they can't figure it out.

[caltang]

You purchased Trifacta? Maybe you should reach out to the Designer Cloud team instead. You may have been speaking to the wrong team... but yes, @Luke_C is right. This platform is more for user to user, and the Community team comes here sometimes too. 

I'll tag them for you - not sure if that helps... @AlteryxCommunityTeam