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Yes, it is a tool built with HTML GUI SDK for the frontend. Let's say it has 2 inputs for user credentials and after they are entered, we make http call to REST service located on the internet to read a list of items which are then populated to the tool's dropdown control.
It works when the REST service address is available from user machine without proxies but stops working when the address is available through corporate proxy only. Even if this proxy is configured in windows and domain name is available in other browsers.
Thank you for pointing out this issue. We have verified your findings and can conclude that support for proxy settings does not work in our browser/renderer code. As a result of this finding, we are actively developing a solution that should be available in the 2019.4 release.