Alteryx Server Persistence Settings' MongoDB Database is Blank

[chineeloh]

Hi,

When setting up the Alteryx Server, it seems that the mongodb database under the persistence settings is blank. 

What can be the cause of this issue? Screenshot as attached.

Wamest,

Chinee

[ChristopherT]

Hi Chinee. To troubleshoot this further for you can you provide me the following:

• Version of Server you are attempting to setup
• Screenshot of your Environment > Setup Type tab in the Alteryx System Settings

If you'd like you can email support@alteryx.com directly which would create a new case which I can associate with the open case this post has made and we can communicate directly from there. Otherwise feel free to share the details in a reply and I will take a look for you. Thank you!