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alteryx server Knowledge Base

Definitive answers from Server experts.
Alteryx Server System Settings Deep Dive - Engine     Introduction   This is the first in a series of articles to explore the Alteryx Server System Settings in depth to gain a deeper knowledge of what these settings are used for, and to provide a bit more context to help you determine the appropriate settings for your environment.  Every organization's deployment, use cases, and business requirements are different and thus there is no single configuration to fit all.  Having an understanding of the implications of each setting is vital in setting up your Alteryx Server for success.   We’ll explore the system settings for Alteryx Server as of 2019.2, through a series of articles for each component, starting with the Engine. The Alteryx Engine consumes Alteryx workflows and provides high-speed data processing and analytics functionality. This process can be entirely self-contained in Alteryx Designer, scaled across an organization by the Alteryx Service, or deployed in the cloud by the Alteryx Gallery.     Engine Settings   The Alteryx Server System Settings configuration wizard allows end users to modify the Engine configuration settings:   Engine Configuration   Any changes to the configuration settings in the System Settings wizard are applied to the RuntimeSettings.xml file, found at: %ProgramData%\Alteryx\RuntimeSettings.xml   Note, this file should never be modified through an editor unless specifically requested from Alteryx Customer Support.    A few of these settings are self-explanatory and sufficiently described in the Help.  However, many of these can often be confusing, and some have performance implications that aren’t well understood. The subsequent sections will dive into these settings in more detail.     Temporary Directory   “The Engine Temporary Directory is the place where temporary files used in processed workflows and apps will be placed. This setting should point to a location that is safe to write large amounts of files.”    The Engine Temporary directory is a parent directory in which each workflow executed creates a sub directory for storing data needed during the processing of the workflow.  Below is not an exhaustive list, but includes the most common types of data stored in the Engine temporary directory: Browse Tool Support - Every Browse Tool in the workflow creates a separate Alteryx Database file (.yxdb) that stores the contents of the data you see in the Browse’s Results and Configuration windows. The Browse Tool allows you to view all the data as opposed to a sample, and therefore the created .yxdb files could be quite large if the data sets being processed are large.  Therefore, the number of Browse Tools should not be prolific. NOTE: The temporary .yxdb files are only created when an Alteryx Workflow is run in Designer.  When workflows are executed through the Gallery or a schedule, browse tools are disabled. Browse Everywhere Support – The Browse Everywhere features allows you to click on the output anchor of a given tool and see a sample of the data at that point in the workflow.  All the data viewable in the various output anchors across a workflow is stored in one Alteryx Browse Everywhere file (.yxbe).  The size of this file is determined by how many tools are in the workflow multiplied by the “Memory Limit Per Anchor” size which will be discussed later in this article. NOTE: The temporary .yxbe file is only created when an Alteryx Workflow is run in Designer.  When worfklows are executed through the Gallery or a schedule, Browse Everywhere is disabled.  Tool Specific Support – Some tools create temporary files as part of their processing, for example the Download and Spatial Match tools. Paging / Swap Space – When the Engine's memory processing requirements exceed that of the “Default sort/join memory usage” setting (covered later in the article), temporary files (.tmp) are created to retain data that can be quickly retrieved later. The number and size of these temp files is determined by the size of the data sets being processed, and the types of tools in the workflow.  The Engine 101 Basics blog does a great job of describing how certain “blocking” tools need access to all rows of a dataset to process it.  The presence of these blocking tools will drive up the likelihood that the Engine will need to use temporary files to complete its processing.   Example Engine Temp directory for a running workflow where the files described above are evident. These files are all deleted when the workflow processing is complete.  For a Designer user, this means when the Workflow is closed or upon initiating another execution of the Alteryx Workflow in Designer.  For a Server user, this means upon completion of the workflow execution.  Note, the Engine Temporary Directory is used when running workflows from Alteryx Designer.   When running on an Alteryx Server, the Worker’s “Workspace” directory is used to store these temporary files.   Recommendations It is highly recommended to set the Temporary Directory to a different drive than your system boot drive (C:\). If the C:\ drive on Windows fills up, the system can become unresponsive or even unstable.  If an additional drive (D:\) fills up, no harm is done to Windows and the system will remain functional. The Temporary Directory is used for frequent I/O operations to read and write data. Configuring this directory on Flash/SSD storage is a great way to improve performance by minimizing the wait times for those read & write operations to complete.  See the Measuring and Scaling a Private Server blog post for more information.    When running in Designer, minimize the use of Browse Tools when working with large data sets to reduce workflow processing times and keep the Temp directory from filling up. Understand that temporary directories can grow quite large during processing if working with large data sets and doing lots of sorts, joins, or other blocking operations. As an example, we saw a temporary directory grow over 150GB in size processing a 12GB data set.  Your mileage will certainly vary based on data set sizes and tools used.     Memory Limit Per Anchor “Define the maximum amount of memory to use to consume data for each output anchor for tools in a workflow. The default value typically does not need to be changed.”    This setting applies when running in Designer only as mentioned in the Browse Everywhere section.  The Browse Everywhere feature allows a user to see a sample of the data (up to Memory Limit Per Anchor in size) at the output anchor of every tool.  The default value is 1024 KB (1MB).     This workflow would produce a .yxbe file of approximately 12MB. This is a great way to analyze your data without using the Browse tools which will write the entire dataset contents to disk.     A sample of the data can be seen in the output anchor of each tool. In the event of the Temporary Directory not having enough space to create the .yxbe file, the following will be logged: Warning - Alteryx: Disk space on temp drive running low.  No browse everywhere data created.   Recommendations Keeping the default Memory Limit per Anchor setting makes sense for most scenarios. In situations where you are building a workflow with a very large data set, and the 1 MB sample just isn't enough to give you the information you need, but the full Browse tool is too heavy, it might make sense to increase this value. However, make this change on the local Designer (laptop/desktop) and not the Server which is used by many end users.  This change can be made in Designer under Options -> User Settings -> Edit User Settings: Designer users can override the Memory Limit per Anchor in the Advanced User Settings.     Default sort/join memory usage "This is the minimum amount of memory that the Engine will consume while performing operations such as Sorts and Joins within a workflow or app. Generally, this value should not be changed.”    The Engine "Default sort/join memory usage" setting and the Worker “ Maximum sort/join memory usage ” setting have generated a lot of questions that I hope this section clears up. There are three key points to clarify:   If making changes, the Engine "Default sort/join memory usage" is the setting that should always be specified and what we'll focus on in this article. For Designer users, this value can be specified in the Options --> User Settings --> Edit User Settings wizard: The Default Dedicated Sort/Join Memory Usage setting This setting is both a minimum and a maximum.  It's a minimum in that this amount of memory will be "committed" to each Engine process (running workflow)  regardless of how much memory the Engine actually consumes processing the workflow.  Therefore this amount of memory is reserved for each Engine process and not usable by other applications.  It's a maximum in that the Engine process will not consume more memory than this value. If the Engine needs more resources than the setting specified, it will start utilizing the temp (swap) space as described earlier.  If the workflow launches additional processes, such as from the Run Command tool, or R by the use of Predictive Tools, those processes are NOT controlled by this setting. Other processes are not controlled by the Engine Default Sort/Join Memory Usage setting The setting is not specific to Sorts and Joins.   As described in the Engine 101 Basics blog, “blocking” tools require access to all data for execution.  This drives up memory consumption.  Sort, Join, and Summarize operations are the most commonly used blocking tools but there are many others, easily identifiable with a red border in the Periodic Table of Alteryx Tools .  Any workflow executing these blocking tools with high row count data sets (millions of rows) will consume lots of memory.   If the Sort/Join memory setting requested exceeds the amount of physical RAM available, Alteryx will revert to a lower value that is safe to commit.  In that case a message like the following will be logged in the Alteryx Engine logs: 00:00:0.003 - Alteryx: Allocating requested dedicated sort/join memory would be more than available physical memory.  Reverting to 2912MB of memory.                  Recommendations Only make changes to the Engine "Default sort/join memory usage" setting if necessary.  The default value works well for most scenarios, and we routinely see problems occur when this value is changed without understanding when and how to configure it. The below recommendations are just starting points. It is always recommended to configure and then test with representative workflows and usage patterns.  Then reconfigure and repeat the process until the optimum values are identified. To properly calculate a reasonable Sort/Join Memory value, we must know how many workflows will be configured to run simultaneously. This number should be determined by a server sizing exercise, and for existing customers, also take into account data from the Server Usage Report, such as queue times and job execution times.  For Designer only users the number of simultaneous workflows will be 1. For non-predictive workflows, a good starting point would be: The 4GB reservation ensures the OS and other system services are not starved of memory.  If the machine will also be supporting the Gallery and Controller, then that reservation should be increased to at least 8 GB. If the predictive tools will be used then additional memory should be reserved for the R processes.  In that case a good starting point would be: The expectation is that the machine will only be used for Alteryx processing and not shared with other applications. If other applications will also be running, then their memory requirements need to be factored into the equations above. Again, the above recommendations are just starting points. It is always recommended to configure and then test with representative workflows and usage patterns.  Then reconfigure and repeat the process until the optimum values are identified.     Default number of processing threads   “Define the number of processing threads tools or operations can use. The default value is the number of available processor cores plus one. Generally, this value should not be changed.”   This setting is determining the number of processing threads that multi-threaded tools can use.  The multi-threaded tools are identifiable in the  Periodic Table of Alteryx Tools .  (Sort and some Spatial tools highlight the list).  Configuring a higher value here may facilitate more parallelism which may result in faster completion times in the execution of these multi-threaded tools, assuming the machine has the capacity to use the specified number of threads.  Specifying a higher than needed thread pool size can lead to an over-committed system in which the CPU is constantly context switching between threads which may produce longer processing times.    In Windows Task Manager, the "Logical processors" metric shows us the maximum number of concurrent processing threads on that server:       Recommendations To reduce workflow run times using multi-threaded tools, set the Default number of processing threads equal to the number of Logical processors. If the server will be executing multiple workflows simultaneously, consider using a lower value to ensure that no workflows are starved of CPU.     Run engine at a lower priority   “Select if you are running other memory intensive applications simultaneously. It is also recommended that this setting be checked for a machine configured to run the Gallery.” The Windows Scheduling Priorities doc is a great resource to understand why this setting is important.  To summarize, Windows assigns time slices of CPU time to processes based on their priority level.  Applications with a higher priority will be given more CPU time than applications with a lower priority.  This ensures higher priority applications get more processor time when the system is heavily utilized.   Most applications default to “Normal” priority.  Some critical Windows processes have a “High” priority, such as the logon and desktop window manager processes.  Alteryx installs all Server components (AlteryxService, Gallery, Designer, etc…) with the “Normal” priority.  By default, this includes the Engine as well.  This could lead to a scenario where resource intensive workflows are running, and the Alteryx Service layer, the Gallery, or even Designer are struggling to get CPU time since they all share the same priority level.  This also could inhibit mouse & keyboard inputs, and background disk flushing.   Running the Engine at a lower priority will allow these components to remain responsive even during periods of heavy workload processing.   Recommendations This setting should be enabled in all Server deployments (Controller, Worker, Gallery) to ensure Windows components, and the Alteryx Server components always get priority over intensive Engine processes.    Conclusion   The Alteryx Engine has many settings that can impact workflow performance and resource consumption.  Understanding how each of these settings are used by the Engine, and how some settings even impact others, will allow administrators to configure Alteryx Server optimally for their environment and usage.      References https://help.alteryx.com/server/current/admin/Configuration/SystemSettings/Engine.htm https://community.alteryx.com/t5/Alteryx-Knowledge-Base/The-Alteryx-Engine-101-The-Basics/ta-p/405649 https://community.alteryx.com/t5/Engine-Works-Blog/The-Periodic-Table-of-Alteryx-tools/ba-p/64120 https://community.alteryx.com/t5/Engine-Works-Blog/Measuring-and-Scaling-a-Private-Server/ba-p/8786  
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  With the 2019.2 release of Server, Collections functionality has been expanded to overcome some of their previous limitations. This article covers Collections functionality and permissioning.
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Platform Product: Server/Gallery/Scheduler Issues – Working with Alteryx Customer Support Engineers (CSEs) (for use by CSEs and Alteryx Customers) To EXPEDITE the resolution of your case, please include the below information.   Server/Gallery/Scheduler- Requested Information *** Suggestion: Copy/Paste the questions below and email to support@alteryx.com   1. Detailed description of the Issue 2. Is this a Production Issue? What is the urgency? 3. Have there been any changes made recently? Update to Alteryx, Server, etc.? 4. Alteryx Version 5. Screenshot of Error  6. Gallery/Service/Engine Logs 7. Runtime Settings.xml 8.  Check for LastStartupError.txt file (may not be there) 9.  Screenshot of System Settings   10. Windows Event Logs 11. System Info – File Save - .nfo   Server/Gallery/Scheduler – Requested Information (Detailed Instructions): 1.  Detailed Description of the Issue – What issues are you having? Has it worked in the past?  When did the issue start?  Are all users affected or just some?  What are the steps to reproduce your issue?  What have you tried to resolve the issue?  Have you searched the Alteryx Community ?     2.  Is this a Production Issue? What is the urgency? How many people is this affecting?  Are you able to complete most of your work?  Do you have a time frame that you need to resolve the issue?     3.   Have there been any changes made recently? Update to Alteryx Designer, Server, etc.?  What do you think may have caused the issue?  What have you done to try to resolve the issue?     4.  Alteryx Version – Our Customer Support Engineers need to know the precise version so we can replicate any issues.   In Alteryx, click Help > About and provide a screenshot, or the exact version number.       5.  Exact Text of Error or Screenshot of error- Click CTRL-Print-screen to capture the error and paste into your e-mail. Note: You may wish to Google the error text research the issue. The Knowledgebase is also a great place to search the error text as well!  Where was the error encountered?  Gallery?   6.   Gallery, Service and Engine Logs are the best way for us to get to the root of the problem. We look at errors and warnings. For the Alteryx logs (Gallery, Service, and Engine), please include the logs that reflect the time of the error/crash (the logs immediately before and after the error/crash).  Before sending the logs, recreate the issue, and then send the latest logs.  Use Alteryx App - Server Logs the easy way! OR…   Default Paths: Gallery Logs (\ProgramData\Alteryx\Gallery\Logs) Service Logs (\ProgramData\Alteryx\Service\AlteryxServiceLog.log)  *** Send several .log files. Engine Logs (\ProgramData\Alteryx\ErrorLogs)   If you have Server, and do not have logs in the pathways above, click Options >> User Settings >> System Settings, and note the paths that the logs are written to. Navigate to that location and collect the logs. If the path is not yet set, pick a path, rerun the workflow to create the error, and then send the logs.   Locating the path of your Engine logs:   Note: it’s important to note that by default Engine logs do not generate, therefore this field will be empty for most users.  If a user wants to enable Engine Logging, then they will need to set a directory of their choosing in this field.  Locating the path of your Service logs: Locating the path of your Gallery logs: If you aren't using Server, you're probably using a Desktop Automation/ Scheduler installation that has logs located in C:\Program Data\Alteryx\Engine.  However, if you have Desktop Automation/ Scheduler and do not have logs in this pathway, click Options >> User Settings >> System Settings, and note the paths that the logs are pointed to.  Then locate and send the logs.  If the path is not set yet, pick a path, rerun the workflow to create the error, and then send the logs. If there is not a directory, check "Override System Settings", and enter a path for “Logging Directory."  Rerun your workflow to create the error and send the new log files. Check out  this resource  for more information on Alteryx logs! 7. RuntimeSettings.xml – This file gives us helpful information about your specific instance configuration and the default location will be in the directories shared above, unless you have a custom installation. You should have a RuntimeSettings.xml file, even if it is not in the default directory, and should be able to recover it for sharing with a disk search of the file name.   File Location: C:\ProgramData\Alteryx\RuntimeSettings.xml   Note: This search will find two RuntimeSettings.xml.  One will be from the Program Files Directory.  We do not want this file, only the one from C:\ProgramData   This file outlines the configuration of your Server and will provide Support critical information on how the node is configured.  In a multi-node environment, we will need this file from each node.  This file will only exist for Server installations and Desktop Automation/Scheduler installations.  Regular Non-Admin Designer installations will not have this file available.    8.  Check for LastStartupError.txt file This file will be in the same path as set in the System Settings: Controller >> General >> Logging Default is: C:\ProgramData\Alteryx\Service May contain helpful messages to identify your issue.   9.  Screenshot of System Settings  – Click Control Panel >> All Control Panel Items >> System. We need your system settings to replicate issues you are having on a similar configuration.   This information in conjunction with the RuntimeSettings.xml will help Support be sure that your Server is properly configured for the amount of resources that are available.         10.  Windows Event Logs (Optional)- Event logs provide historical information that can help you track down system and security problems. Provide System and Application logs in evtx format.   From the Windows Start menu, search for “event” and choose Event Viewer. Expand the Windows Logs and right-click on ‘Application’ and select ‘Save All Events As…’ and save as *.evtx file Right-click on ‘System’ and select ‘Save All Events As…’ and save as *.evtx file     11. System Info - Records events logged by the operating system or its components, such as the failure of a service to start at bootup. System Information shows details about your computer's hardware configuration, computer components, and software, including drivers.   System Information will provide Support with the detailed specifications of your Server that will be very helpful when troubleshooting complex issues.  This will provide us with information about the Services that are running, specific information around the CPU and memory of the system, available drive space, and other information that can be very useful for identifying potential problems.   Click Start and in the Search Programs and Files Field, type msinfo32.exe.  Click File >> Save and save as .nfo file.    Suggested links: Alteryx Server Knowledge Base Alteryx Server Backup & Recovery Part 1: Best Practices Alteryx Server Backup & Recovery Part 2: Procedures Analytic Gallery FAQ's Alteryx Gallery Series - The Lay of the Land 101: Gallery Admin Edition  
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Issue   Workflows being run on Gallery or Scheduler return with an error Access is Denied for various file types. The Alteryx Server is not able to perform expected actions (Signing into Gallery, Service unable to start, etc.). The Service or Gallery logs reference that the Service is unable to open/read specific files with Access Denied.   Cause   This issue has multiple potential causes, all related to permissions: The Run As account does not have permission to dependency or file being referenced. The Alteryx Service account does not have permission to dependency or file being referenced. The Alteryx Service account does not have the proper permissions required to run the Alteryx Service.   Diagnosis   Isolating the Run As Account   A workflow being run on the Server will run as whichever account is set up in either workflow credentials, the Worker Run As, or the Alteryx Service Account. The account in workflow credentials will take priority, followed by the Worker Run As, and then the Alteryx Service Account.  For more information on Server Run As accounts and permissions, see this article.      To check the accounts being used at each level, look in the following locations: Workflow credentials are established on Gallery Admin’s page under Workflow Credentials. The Worker Run As account is set under Alteryx System Settings > Worker > Run As. The Alteryx Service account can be found under Services (please see Isolating the Service Account to find which account is running the Service).   A quick test to see if the Run As account will have access to the proper dependencies is to log into the Worker node of the Server as the Run As account, open and run the problematic workflow in Designer.    If the Run As account does not have access to certain locations that should seem accessible by the Server, please go to Solution A.   Isolating the Service Account (error returned from workflow execution)   If workflow credentials are not enabled and there is no Worker Run As account, the Server will run workflows on the account outlined by the Alteryx Service. To find the account that is running the Alteryx Service please follow the steps below:   1. Open Services (Windows menu -> Run -> services.msc)   2. Find Alteryx Service; Right-click on the service and select Properties. Click the Log On tab.     If the Alteryx Service account does not have access to certain locations that should seem accessible by the Server, please go to Solution A.   By default, the Alteryx Service account will be run as the Local System. The Local System account normally has pre-determined permissions. More information on the Local System, see this article.   If the Local System Account does not have access to certain locations that should seem accessible by the Server, please go to Solution B.   Isolating the Service Account (error found in Service logs)   When reviewing the Service or Gallery logs, if the Service account does not have access to required folders and/or files, there will be an Access Denied error. An example is below: Exception caught by ErrorHandler and marshalled to Client,"Alteryx.Cloud.Common.Exceptions.ForbiddenException: Access denied If receiving the above error, please go to Solution B.   Solution A   If the Run As account does not have the proper permissions to access a dependency, either grant the appropriate permission to the account for the dependency or change the Run As account to an account that does have permission.   Solution B   If Service or Gallery logs are displaying Access Denied, ensure that the Alteryx Service account has all the required permissions needed to run the Alteryx Service.   If the Alteryx Service account is set to Local System, please work with IT to enable more permissions for the Local System or assign a Service account to the Alteryx Service that can have all the required permissions.
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SAML (Security Assertion Markup Language) is a standardized way for exchanging authentication and authorization credentials between different parties. The most common use for SAML is in web browser single sign ons. Starting in 2018.2, Alteryx Server supports SAML. So far, SAML in Alteryx Server has been specifically validated on two providers; Ping One and Okta. In this article we will review how to configure SAML on your Alteryx Server for   PingOne.
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Issue   When binding a certificate to an SSL port as detailed in this article, you may run into one of these 2 common errors:   The parameter is incorrect.     SSL Certificate Add Failed, Error: 1312 A specified logon session does not exist. It may have already been terminated.     Environment   Alteryx Server   Cause   If you are getting the message that "The parameter is incorrect," the certhash likely contains hidden characters that were inadvertently copied from the certificate's thumbprint. In the above screenshot, note the '?' at the beginning of the certhash which is causing the issue.   If you are getting Error Code 1312, the certificate you are attempting to bind likely does not contain the private key.   Diagnosis   If you are getting Error Code 1312, you can determine if the certificate you imported contains the private key by looking at its icon in MMC.    Icon only shows a certificate. The private key needs to be added.     Icon includes a key. While your icon may be slightly different, the presence of a key means the private key is attached.     Solution A (Incorrect Parameter)   Copy the command into notepad Save As ANSI Re-open the file Remove hidden characters Re-try the command   Solution B (Error 1312)   Create a .pfx file with your certificate and key file using the following command (replace pfx, key, and crt filenames as appropriate): openssl.exe pkcs12 -export -out ServerName.pfx -inkey ServerName.key -in ServerName.crt Remove the previously imported certificate from MMC Follow the instructions in this article beginning with the "Installing the Certificate" section   Additional Resources   Configuring Alteryx Server for SSL: Obtaining and Installing Certificates
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How To: Enable MongoDB logs in RuntimeSettings.xml   When trying to troubleshoot Server/Gallery issues, it can be useful to gather logs to determine if the cause is with your MongoDB. These steps will show you how to enable Mongo logging.    Prerequisites   Alteryx Server Embedded MongoDB Administrative Rights   Procedure   ALWAYS BACK UP FIRST. Make sure to make a copy of your RuntimeSettings.xml as well as your MongoDB. See this article for Backup & Recovery Best Practices Stop your Alteryx Service  Open File Explorer and navigate to %PROGRAMDATA%\Alteryx Open RuntimeSettings.xml in a text editor  Under the Controller section add EmbeddedMongoDBLogPath as a key Add a directory as the value with .txt file extension.  Start your Alteryx Service and Mongo logs should be generating 
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Issue   The Alteryx Service is unable to start, and/or the Gallery fails to load in the browser.   The message Gallery Service failed to start in a timely fashion can be found in the Server's Service logs.   AlteryxService_LogStartupError: There was an error starting the Alteryx Service <Gallery Service failed to start in a timely fashion, exiting.>   Symptoms   Alteryx Service cannot start. Alteryx Gallery fails to load. Alteryx Service starts and then stops after a short time. The Service logs will have an error message of Gallery Service failed to start in a timely fashion. Alteryx Gallery starts and then disconnects after a short time. The Service logs will have an error message of Gallery Service failed to start in a timely fashion.   Causes   The Service is unable to ping the Gallery endpoint. This can happen for a variety of reasons.   The gallery URL is misconfigured. A proxy is intercepting communication between the Service and Gallery. Traffic is not being properly routed back to Gallery (e.g. machine is being a load balancer and traffic is not coming back to Gallery).   Diagnosis   Isolating a misconfigured gallery URL   The following base URL for Gallery can be configured as:   1. Basic   If this not working, please go to Solution C   2. Machine Name with Fully Qualified Domain Name (FQDN)   If (1) works and (2) does not, please go to Solution A   3. Domain Name System (DNS)   If (1) and (2) works and (3) does not, please go to Solution A   4. SSL Enabled (Compatible with all previous setups)   If (2) and (3) work, but (4) does not work, please go to Solution A   To identify which component is causing the issue, a general recommendation is to downgrade to setup (1) and move up in complication until the issue replicates.   Additionally, a common practice to isolate if the gallery is properly resolving to the correct IP address is to use “nslookup” and “ipconfig /all”. 1. Open a command prompt as administrator 2. Type "nslookup gallerywebsite.com"   C:\windows\system32>nslookup gallerywebsite.com **Do not include http:// or https:// The Domain Name Server and its IP address of the address that is provided (the gallery URL) will be listed 3. Type "ipconfig /all"   C:\windows\system32>ipconfig /all The Domain Server Name information and the IP address of the current machine will be listed.   If these do not match up, then this can be a source to begin troubleshooting.   Isolating a proxy   Generally, IT or the Server Admin will know if a proxy is being used on the Server. Check cURL environment variables are configured properly. Go to Solution B if a proxy is affecting your Gallery   Traffic is being properly routed back to Gallery ­Generally, IT or the Server Admin will know of any certain setups, such as load balancers, that can affect reroutes. Wireshark traces may be obtained to get more information. Please go to Solution A if your Gallery URL is being redirected   Solution A   Check with your IT to ensure that the Server can be recognized on the company’s network or that any third party entities are properly set up (DNS, SSL, etc.) *SSL Users* While we do not support or recommend any specific SSL cert software, please reference the Community article Configuring Alteryx Server for SSL: Obtaining and Installing for details on how to properly sign and bind a certificate to the Alteryx Server.   Solution B   Ensure that cURL environment variables are configured properly. Common variables to check that can be the source if the traffic goes to the proxy and does not come back are: http_proxy, https_proxy, all_proxy localhost can be affected if it is not set as a no_proxy exclusion To set environment variables please see this article.   Solution C   If any additional assistance is required, please open a ticket with Alteryx Support through the Case Portal.
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SAML (Security Assertion Markup Language) is a standardized way for exchanging authentication and authorization credentials between different parties. The most common use for SAML is in web browser single sign ons. Starting in 2018.2, Alteryx Server supports SAML. So far, SAML in Alteryx Server has been specifically validated on two providers; Ping One and Okta. In this article we will review how to configure SAML on your Alteryx Server for  Okta.
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If you are upgrading your Alteryx Server from an older version to 2018.1 or greater, your MongoDB will be migrated from Mongo 3.0 to Mongo 3.4 as part of the process. This article details how to troubleshoot a potentially failed migration. 
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Logs and files can be hard to find if you’ve never had to deal with them before.  This Alteryx Analytic Application will help gather most of the common logs and environmental files Support requests in one fell swoop!
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How to Clean Up Duplicate Workflows In the Gallery
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You've downloaded Alteryx and you want to activate it, but it asks you for information you don't have. What do you do now? Don't panic!  
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Credentials are how we control who has access to what on a computer or a network. Credentials are a way to prevent people from touching data or folders or content they aren’t supposed to. This article goes over the different options for setting credentials on a private gallery. 
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