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Alteryx Server Knowledge Base

Definitive answers from Server experts.
AlteryxService is not creating a MongoDB after running the system settings
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Steps on how to identify and fix users with duplicate email addresses in MongoDB - Alteryx Server
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No users are shown under the Users tab in Admin console of Alteryx Gallery
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When publishing a workflow that contains a MongoDB Input tool, a validation error is thrown. However, the workflow runs successfully once on the gallery.
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Steps on how to find null users that will prevent the Server upgrade from completing correctly.
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This error message is coming directly from MongoDB and while very generic, it is telling us that the driver is unable to handle the data that is being sent to MongoDB.
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When pulling data from the MongoDB collection, usageReports, some records are missing the SerialNumber (i.e., email address).
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Application to be run prior to upgrading Server. Checks for common causes of upgrade failures.
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This article outlines the general recommendations and checklists before an Alteryx Server Upgrade to help achieve a smoother upgrade
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This article details about the support of Alteryx with TLS 1.2 and the specifications related to it.
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When utilizing the provided back up script in community as is (shorter version), in certain cases this can cause the service to crash if the machine's resources are not optimal. It also can have the side effect of causing the Mongo backup to take longer than normal.
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How To: Server Cases Attach Logs
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Steps on how to find null subscriptions that will prevent the Server upgrade from completing correctly.
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When migrating a MongoDB to a new machine all the relevant steps in https://help.alteryx.com/20201/server/server-host-recovery-guide (use document for your Server version) should be followed. Skipping steps can cause issue occurring later.
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This KB outlines how to enable MongoDB logs for troubleshooting purposes
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There are occasions where it is necessary to identify the ID of a Workflow or Schedule. These are easy to find in the URL.
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Troubleshooting a failed MongoDB migration - Server 2019.3
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How to determine which User deleted a Gallery application
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Is it possible to query the data on the "View Schedules" tab of the scheduler?
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