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Alteryx Server Knowledge Base

Definitive answers from Server experts.

How To: Connect to a user-managed MongoDB with Robo 3T

This KB provides you with steps on connecting to a User-Managed MongoDB using Robo 3T
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0 Replies 2259 Views 4 likes

How To: MongoDB - Migrate from MMAPv1 to the WiredTiger Storage Engine

This article details steps on how to migrate from MMAPv1 to the WiredTiger Storage Engine
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0 Replies 3626 Views 8 likes

Error: “Input string was not in a correct format”

This error message is coming directly from MongoDB and while very generic, it is telling us that the driver is unable to handle the data that is being sent to MongoDB.
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1 Replies 2671 Views 4 likes

TGAL-6502: Upgrade to 2021.4 Fails - Server/Gallery "Failed to start in a timely manner"

The Gallery process will start start after upgrade, and the Server does not start.
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1 Replies 1064 Views 3 likes

Alteryx Server Upgrade Guidelines - Checklist to upgrade Alteryx Server

This article outlines the general recommendations and checklists before an Alteryx Server Upgrade to help achieve a smoother upgrade
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10 Replies 11933 Views 11 likes

How to Prepare for Atlas 4.0 Deprecation

Best Practices/Recommendations for Atlas when version 4.0 is deprecated.
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0 Replies 870 Views 4 likes

How to Install SSL for User Managed Mongo 4.0

how to configure user managed mongo with SSL and use advanced connection string
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1 Replies 1119 Views 4 likes

How to Identify and Fix Users with Duplicate Email Addresses

Steps on how to identify and fix users with duplicate email addresses in MongoDB - Alteryx Server
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0 Replies 2668 Views 0 likes

Unable to view the users on the Admin Portal

No users are shown under the Users tab in Admin console of Alteryx Gallery
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0 Replies 818 Views 1 likes

TDCB-3776: Publishing workflow that contains MongoDB Input tool causes error

When publishing a workflow that contains a MongoDB Input tool, a validation error is thrown. However, the workflow runs successfully once on the gallery.
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2 Replies 922 Views 4 likes

How to Identify and Fix Null/Incorrect values in Users collection - MongoDB

Steps on how to find null users that will prevent the Server upgrade from completing correctly.
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1 Replies 4844 Views 4 likes

MongoDB Collection usageReports Missing SerialNumber Entry

When pulling data from the MongoDB collection, usageReports, some records are missing the SerialNumber (i.e., email address).
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0 Replies 529 Views 0 likes

Does Alteryx support TLS 1.2 within Alteryx Server?

This article details about the support of Alteryx with TLS 1.2 and the specifications related to it.
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0 Replies 1425 Views 0 likes

Error: "No suitable servers found: `serverSelectionTimeoutMS` expired: [connection refused calling ismaster on 'localhost:27018']: generic server error" code: <mongodb:13053> when running backup script"

When utilizing the provided back up script in community as is (shorter version), in certain cases this can cause the service to crash if the machine's resources are not optimal. It also can have the side effect of causing the Mongo backup to take longer than normal.
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0 Replies 1117 Views 1 likes

How To: Attach Server Log Files

How To: Server Cases Attach Logs
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3 Replies 11515 Views 1 likes

How to Identify and Fix Null/Incorrect values in Subscriptions collection - MongoDB

Steps on how to find null subscriptions that will prevent the Server upgrade from completing correctly.
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0 Replies 1908 Views 0 likes

How To: Enable MongoDB logs in RuntimeSettings.xml

This KB outlines how to enable MongoDB logs for troubleshooting purposes
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2 Replies 5838 Views 11 likes

How to: Easily find Mongo IDs

There are occasions where it is necessary to identify the ID of a Workflow or Schedule. These are easy to find in the URL.
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0 Replies 1121 Views 2 likes

Troubleshooting a failed MongoDB migration - Server 2019.3

Troubleshooting a failed MongoDB migration - Server 2019.3
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6 Replies 9276 Views 14 likes

How to determine which User deleted a Gallery application

How to determine which User deleted a Gallery application
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0 Replies 1596 Views 2 likes

Error: AlteryxService will not start after upgrade to 20.x (User-Managed MongoDB with Replica Set)

Error starting the service after upgrading to 20.x
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0 Replies 952 Views 1 likes