Alteryx Server Knowledge Base

Attempting to upgrade from an unsupported version when upgrading to 2019.3

Error starting the service after upgrading to 20.x

Server Usage Report throws an error "Access Denied" when using the option "Save resulting Tableau workbook to a specific location"

Workflows being run on Gallery or Scheduler return with an error Access is Denied for various file types.

When binding a certificate to an SSL port as detailed in this article, you may run into one of these 2 common errors:

After setting up SAML in Azure, and the client attempts to login to gallery, receive Access Denied - Key issue within AAS.logs

Troubleshooting: Studio Key: Unknown error. ArgumentException RequestID

After installing Alteryx Server as either a full Server or a Worker node, it doesn't start up and no AlteryxService exists in the service list.

Sometimes when uploading Apps or Macros the Gallery you may receive an error with a file extension referencing externals_... You may also select the workflow assets and the files are checked, but they are not loading to the gallery.

This is most likely caused by a licensing error or an issue that can arise from the AlteryxService shutting down unexpectedly.  It can also be due to an incorrect or expired license, or a correct license not being installed with admin rights, or in the case of Runtime-only users (this type of license has been phased out for all but a few legacy clients).

How to Troubleshoot DNS Issues

"Object not set to an instance of an object" during the validation process when uploading workflows from designer

This error occurs when trying to edit a Schedule with an account with insufficient Run As Permissions.

Running an application on the Gallery using a Folder Browse Tool

Error 1058: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

You've downloaded Alteryx and you want to activate it, but it asks you for information you don't have. What do you do now? Don't panic!  

Gallery Data Connections for Greenplum throws LDAP authentication failure message

This KB will help understand why "Verify IDP" doesn't work when setting up SAML authentication

Error: "You have found a bug" when saving a workflow to Gallery that involves a MySQL connection

Users are unable to get view the Collections section of Gallery. Attempting to load Collections for both User and Admin Gallery sites fails / stalls.

Properly reading Alteryx Server logs will significantly help in the resolution of Alteryx Server issues. This article will help you understand and focus your search within the logs.