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Issue When publishing a workflow to Gallery with user credentials and you run into the following: Entering credentials has been disabled When configuring a new Gallery Data Connection the below error comes up when attempting to test or save the connection: Credential usage is disabled as a result of encryption configuration. Please contact your server administrator. Environment Alteryx Designer Alteryx Server Diagnosis You can verify this issue in the AlteryxService logs after a service restart. During the startup you will see a message like the following: ERROR,8912,AlteryxService,,,,,,,,"AlteryxService_InitLocalEncryptedStorage_Error: Error importing keys to Microsoft\Crypto\RSA\MachineKeys\ directory in ProgramData: Access is denied. (5)" Cause The Alteryx Service account has insufficient permissions to the servers machine key directory (%ProgramData%\Microsoft\Crypto\RSA\MachineKeys) or specifically the Alteryx Machine Key which are used to encrypt/decrypt user credentials and Gallery data connections. Solution Check your Service Log On As Account. By default it will be the Local System account Run services.msc (CTRL + R --> services.msc --> OK) Locate the Alteryx Service and check the Log On As account Per the server help documentation, ensure the Service Account has read and write access to %ProgramData%\Microsoft\Crypto\RSA\MachineKeys **If giving permissions to the full directory is not possible due to security reasons you can give it to just the Alteryx Machine key which starts with "3312". Also allowing specific permission to this machine key may fix the issue of the directory access does not.
When running or publishing a workflow that uses a Gallery Data Connection.
Unable to translate alias
This error can be seen when running/opening a workflow on Designer
Or when publishing the workflow to Gallery
Or when running the workflow on Gallery
Confirm that the data connection that you are using is a Gallery Data Connection:
In Designer select Options > Advanced Options > Manage Data Connections
The alias that you are using should have a type of 'Gallery'
If you do not see a Gallery connection and want to add one, please see the article Database Connection Share Through Gallery Admin for instructions.
Gallery Connection Sync issue (often occurs after upgrading Alteryx Server)
The Gallery Data Connection is shared with a Private Studio rather than explicitly with the workflow owner (the error will only occur on scheduler)
Open a File Explorer
Navigate to %APPDATA%\Alteryx\Engine
Delete or rename GalleryAlias.xml
Re-launch Alteryx Designer
If the issue only occurs on your Scheduler and runs fine everywhere else, the Gallery Data Connection needs to be shared explicitly with the owner of the workflow rather than their Private Studio/Subscription.
When sharing the connection, you can differentiate a Studio with User Accounts by checking the following:
Default avatar is a single silhouette
User membership icon will appear on the right
User's email will show
Why can't a user run a workflow in Gallery that uses a shared data connection?
As always, don't hesitate to contact us over at Customer Support if you run into any trouble.
The Alteryx License Server is an implementation of our technology partner Flexera Software ’s Local License Server , and allows for the deployment of a local license server within an organizations’ internal network. This allows for a smoother and more secure deployment of Alteryx products, especially behind proxies and firewalls.