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on 09-19-201809:49 AM - edited on 02-27-202012:37 PM by KylieF
PRODUCT: Alteryx Designer or Alteryx Server
LAST UPDATE: 2018-09-19
Where am I supposed to enter my license keys?
You've downloaded Alteryx and you want to activate it, but it asks you for information you don't have. What do you do now? Don't panic! If you find yourself staring at a window that looks like this, the next steps are actually quite simple:
If your company is isolated from the rest of the internet, they may have a Local License Server, in which case, you can get the information from your License Administrator or other IT representative.
But for everybody else, click on the OK on the yellow banner:
That will allow you to see the gear icon underneath the banner, and when you click on the gear, you'll see the option to Change License System:
Click on that and then click on Continue on the next screen:
Then wait a few moments.
You'll be returned to the usual Manage Licenses page. Click on Activate New License, and order shall return:
This will take you to the screen where you can activate your license keys:
In retrospect, you may ask yourself, "Well, how did I get here?" You probably clicked on the link to access your License Server, maybe without even knowing you had. (I've put an X over it in the image above, just so you remember it when you're helping your colleague activate licenses.)