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alteryx server Knowledge Base

Definitive answers from Server experts.

Unknown error. SerializationException RequestID when adding workflow to a Collection

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Moderator
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Unknown error. SerializationException RequestID when adding workflow to a Collection

 

When trying to add a workflow to a Collection, or create a new Collection, the following error is observed:

 

Unknown error. SerializationException RequestID: xxxxxxx

 

9F8EBDC6.PNG

 

  • This prevents the workflow from being added to a collection.
  • Additionally, you may notice that when you click on a Collection you see a 'Page Not Found' error.

 

Environment

 

  • Alteryx Server
    • 2019.2

 

Diagnosis

 

Confirm you have recently upgraded your Server from version 2019.1 or lower to version 2019.2.

 

 

Cause

 

In 2019.2, a new interface for Collections, as well as some additional functionality for Collections, was added to the Gallery. A hard refresh is needed for this to render properly and your Collections to appear.

 

 

Solution

 

  1. On the home page of your Gallery, perform a hard refresh by clicking Shift + F5
  2. Confirm you now see the new grid interface for collections:collections grid.png

 

 

Additional Resources