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Alteryx Server Knowledge Base

Definitive answers from Server experts.

Troubleshooting: Unable to save Workflow Credentials

SophiaF
Alteryx
Alteryx
Created

on ‎10-24-2019 07:08 AM - edited on ‎02-27-2020 12:16 PM by Alteryx Community Team

Issue

 

When trying to enter Workflow Credentials from the Administration section of the Gallery, the credentials do not save and the message 'Validating' shows perpetually. The credentials are not saved.

 

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  • You may also see this issue when trying to update the password for an existing credential.

 

Environment

 

  • Alteryx Server

 

Diagnosis

 

You will find the below errors in the logs:

 

Gallery logs:

ERROR,,ErrorHandler,HandleError,,,::1,xxx-xxx,,,GET,/gallery/api/apps/pubKey/,400,14,Exception caught by ErrorHandler and marshalled to client,"AlteryxService_Client.Net.AlteryxServiceException: Credential usage is disabled as a result of encryption configuration. Please contact your server administrator.->   at AlteryxService_Client.Net.EncryptedStorageWrapper.GetPublicKeyParams(String server, String secret, String sValue)->   at Alteryx.Cloud.Server.Services.AppService.GetPublicKey()->   at SyncInvokeGetPublicKey(Object , Object[] , Object[] )->   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)->   at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc)->   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc)->   at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc)->   at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)"

 

Service logs:

ERROR,,AlteryxService,AlteryxService_GetPublicKeyParams,,,,,,,"CredentialHandler_ReadBody_Error: <Credential usage is disabled as a result of encryption configuration. Please contact your server administrator.>"

 

Cause

 

The Alteryx Service account has insufficient permissions to the server's machine key directory (%ProgramData%\Microsoft\Crypto\RSA\MachineKeys) or specifically the Alteryx Machine Key which is used to encrypt/decrypt user credentials and Gallery data connections. 

 

Solution

 

Please see the solution in this article.

 

Additional Resources

 

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