This site uses different types of cookies, including analytics and functional cookies (its own and from other sites). To change your cookie settings or find out more, click here. If you continue browsing our website, you accept these cookies.
How to Add an Event to Send an Automatic Email when Workflow Errors
Configure a workflow to send an email when a workflow errors on the server or with Desktop Automation.
In the Workflow - Configuration pane, click "Events".
Ensure the checkbox "Enable Events" is checked.
Click "Add" > Send Email
In the "Run Event When" dropdown, select "After Run with Errors"
Configure SMTP host name for your organization
Configure the port:
Port 25, when None is selected via Encryption.
Port 465, when SSL/TLS is selected via Encryption.
Port 587, when STARTTLS is selected via Encryption.
Select the Encryption: None, SSL/TLS, or START/TLS.
If you want to authenticate the event, check the Authentication box, and provide a valid Username and Password.
Enter the "From" email address; the email address the message will be sent from.
Enter the "To" email address. This will be the recipient of the email that describes which workflow was disabled, along with any errors associated. This email can be whoever makes the most sense in your use case, whether it be a System Administrator, the workflow owner, or any other valid email address.
Enter the text to appear in the subject line. The values surrounded by percent (%) signs indicate dynamic values that will be pulled from the workflow results.
Add any necessary attachments.
Enter the text to appear in the body of the email.
That's it! The workflow will now send notification emails to a chosen email address in the event a workflow is disabled. This can help alleviate the pain point of not knowing when or why a workflow was disabled.